Sales Counselor

Five Star Senior Living
Ellicott City, MD
Jul 30, 2018
Aug 13, 2018
Full Time
The Sales Counselor is responsible for meeting or exceeding move-in goals and creating and maintaining a positive image of the property with residents, the community, and referral sources. The Sales Counselor must be knowledgeable of the sales process. Works closely with Executive Director and Regional Director of Sales & Marketing in the development and execution of the sales and marketing plan. Meets or exceeds the sales activity standards as determined by the Regional Director of Sales and Marketing. These sales activity standards include quotas of daily telephone lead base follow up calls, appointments, on-site and off-site sales activities and other sales related performance metrics Develops strategic sales and marking plans for the community and work closely with other department managers to ensure that sure plans meet the needs of the community. Demonstrates excellent sales skills through: Establishing and maintaining client relationships, discovery of client's needs and desires with the community's products and services, closing post-sales activities. Uses good listening techniques and demonstrates exceptional customer service. Completes and maintains the Five Star CRM (Star Force lead data base) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sale activities, including move-ins and move-outs. Plan, coordinate and hosts events for the lead base and professionals to increase traffic in the community. Maintains a flexible schedule to accommodate the needs and schedules of prospects. Must have proven computer skills. Excellent time, organization & priority management skills. Excellent written and verbal communication skills. Strong listening skills

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