Special Assistant to Executive Director, Classroom Educational Technology Services - University Reg
Special Assistant to Executive Director, Classroom Educational Technology Services - University Registrar
Classroom Educational Technology Services (CETS) provides educational technology for teaching and learning to main campus classes scheduled by the Office of the University Registrar.
The Special Assistant supports the teaching and research needs of the Georgetown University main campus by providing expertise and guidance in the use of instructional technology. S/he performs semi-complex and relatively varied tasks, and assists in developing strategies to assist in the departmental work flow and responsibilities to cover extended service hours. Reporting to the Executive Director, the Special Assistant has duties include but are not limited to:
- Assists in opening and testing classrooms from 6:00 am -10:00 am, Monday through Friday, interacting with the early shift TZMs and the faculty teaching during the morning hours, as well as the engineers and the CCC/NA.
- Assists the Technology Zone Managers (TZMs) in high volume periods and in their absence, may perform their duties - for example, setting-up classroom technology, troubleshooting technical issues, and training faculty and students in the use of technology.
- Supports the Administrative Data/Web Services Manager in processing and confirming requests, allocating resources, generating schedules and assigning staff; and supports the TZMs in tasking student assistants, assigning appropriate equipment, troubleshooting problems, training faculty, allocating required resources and assisting in complicated set-ups.
- Supports the Classroom Computer Coordinator/Network Administrator (CCC/NA) with imaging computers, loading software and troubleshooting PC problems; supports the Engineers in identifying equipment malfunctions; and assists with Tier One repairs.
- Assists with monitoring classroom infrastructure issues, including temperature, lighting, electrical, furniture, and teaching accessories; and reporting problems to the Executive Director and/or University Facilities.
- Cultivates and maintains familiarity with the location and structure of all Main Campus classrooms, seminar rooms, interactive computer classrooms and conference rooms.
- Working knowledge of all AV and classroom computer systems, technology, and software.
- Keen awareness of the use of computers and audio-visual equipment in an academic environment; and the role of technology service on a college campus fulfilling presentation needs
- Strong problem-solving skills, as well as and analytical, interpretive, and evaluative thinking to resolve equipment and software issues
- Excellent customer service and organizational skills
- Understand of the importance of teaching with technology in the modern classroom
- Excellent written and verbal communication skills
- Preference for a Bachelor's degree
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