Quality Assurance & Training Specialist (Human Service Worker IV)
Develops comprehensive, system-wide training curriculum to incorporate innovative learning methods. Assists in the development of holistic quality assurance practices to ensure compliance with federal, state, and local performance measures. Utilizes data to affect positive change and facilitate continuous quality improvement in casework. Applies a broad range of tools and techniques including policy, process and data analysis, performance and outcome measurement, and project management. Serves as a trainer and policy expert for all public assistance programs. Develops and delivers performance based training curriculum and provides comprehensive public assistance training to new workers, refresher training to experienced staff, and other training as needed or identified through the quality assurance process. Coaches peers regarding performance improvement strategies. Serves as a liaison to State program representatives. Travel to other offices and regionally within Virginia required.
Position will be located in the Government Center in Fairfax, Va. Under limited supervision.
Bachelor's degree. Thorough knowledge of federal, state and local laws governing public assistance programs such as Medicaid, SNAP, and TANF, and the ability to apply them correctly. Ability to understand and apply complex policies and procedures. Proficiency with Virginia Department of Social Services' computer systems and programs. Clear and concise oral and written communications skills. Ability to deliver oral presentations and trainings to department management, staff, other departments, or the public. Ability to establish and maintain effective working relationships with a variety of individuals. Supervisory experience to include guiding the work of professional staff, coaching, and providing constructive feedback to staff regarding their work, scheduling, and managing workloads to meet established deadlines.
NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background check and a check of the Child Protective Services Registry to the satisfaction of the employer.
Sufficiently mobile to conduct training activities and to attend meetings throughout the area. Ability to use automated technology. All duties performed with or without reasonable accommodations.
Panel interview and may include exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 711. EEO/AA/TTY.