Customer Experience Technology Implementation Consultant (Full-Time or Part-Time)

Fairfax, Virginia (Position can be remote)
Jul 30, 2018
Sep 03, 2018
Full Time

CX Solutions is a premier Customer Experience Research and Consultancy agency located in Fairfax, Virginia.  We have been in the Customer Experience business for more than 45 years - helping our clients measure, track, and improve their customer experience.

CX Solutions is searching for a Customer Experience Technology Implementation Consultant who will be responsible for assisting with the management of, as well as configuring and implementing, the technology used by our clients to track their customer experience results.  They are responsible for assisting with survey programming, building dashboards, and configuring integrations.  CX Solutions uses Qualtrics technology for our clients.  Qualtrics platform expertise or experience is preferred.

This position can be remote.

General Requirements:

● Bachelor’s degree in Software Engineering, Computer Science, Information Systems, or a related technical field
● 1-4 years of experience at a Technology Software as a Service (Saas) company
● 1-4 years of experience with project management
● Proficient with HTML/CSS and Javascript
● Experience configuring SaaS software solutions or conducting technical trainings
● Superb communicator and problem-solver
● Experience with Qualtrics preferred
● Experience in Customer Experience or Market Research field preferred

● Solve complex technical implementations both independently and in a team environment
● Clearly communicate solutions back to clients through phone and email
● Train and teach clients on specific and new aspects of the CX solution and related solutions
● Help scope projects by gathering technical requirements and understanding timelines and deliverables
● Serve as primary point of contact for clients during implementation and manage the project to completion
● Work with our Product Management and Engineering teams to troubleshoot implementations
● Manage project scope and provide alternative solutions to help keep projects within scope
● Continually adapt and develop in-depth product knowledge and learn new technologies

Please submit resume via email to:

Similar jobs

Apply for Customer Experience Technology Implementation Consultant (Full-Time or Part-Time)

Already uploaded your resume? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Washington Post Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Washington Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.