Information Systems Manager

General Dynamics Information Technology
Washington, DC
Jul 30, 2018
Aug 13, 2018
Full Time
General Dynamics IT is seeking a Task Manager to oversee contract services provided to the Department of Justice, Executive Office for US Trustees (EOUSTP). The EOUSTP is charged with oversight of federal bankruptcies with a user population of approximately 1400 across 97 offices throughout the United States with primary Headquarters located in Washington DC. The contracted services are for design, planning, implementation, and operations of the EOUSTP IT Infrastructure. GDIT provides Tier 2 level phone and in person deskside support, Tier 3 level Infrastructure maintenance including managing physical servers, Virtual Machines in a Microsoft Azure Cloud, data management, change management, system patching, interfacing with Justice Management Division (JMD) to resolve complex connectivity issues including VPN access, O365 email access, mobile phone support utilizing ATT AirWatch. Additionally, GDIT evaluates and tests new products and applications, create and manage Windows 10 images, and manages services and governance of the Azure Cloud services.The task manager for customer shall assist the Program Manager in working with the Government Contracting Officer (CO), the contract-level Contracting Officer's Technical Representative (COTR), the Government Task Manager, government management personnel and customer agency representatives. Responsible for assembling the task team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the tasks milestones and final acceptance. Must be familiar with the systems scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team. Monitors each assigned task, implements and assures adherence to task level quality and methodology standards, and keeps the Program Manager abreast of all problems and accomplishments. Anticipates problems and works to mitigate the anticipated problems. As a task leader, provides technical direction for the complete task effort. Reviews and evaluates work of subordinate staff and prepares performance reports. May serve as a technical authority for a particular task area. As a staff specialist or consultant, resolves unique and unyielding systems problems using new technology. Can complete tasks within estimated time frames and budget constraints. Interacts with client management personnel. Prepares activity and progress reports regarding all assigned tasks. Reports in writing and orally to company and client representatives.Additional Duties and Requirements At least 8 years' experience with daily management of a team of 15 or more engineers and techniciansExcellent customer service, oral and writing skills with a good mix of management, technical, and project management understanding and experience.Previous Department of Justice experience would be very HelpfulUnderstanding of IT Service Management principles and processes. An ITIL V3 Foundation certification desired.Previous technical experience with current suite of Microsoft products such as Windows 10, MS-SCCM, OSM, and basic Cloud understanding. Cloud Essentials certification a bonus.Understanding of basic project management principles and processes in an agile environment utilizing agile tools and methodologies to manage engineering projects and operational tasking. Familiarity with the Atlassian agile tool set including Confluence, Jira, and Hipchat a bonus. A PMP, CAPM, CSM desired. WISA50

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