Global Operations Director, Changing the Way We Care
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. Changing the Way We Care (CTWWC) will activate and amplify a global movement, operationalized at global, regional and country levels, to prevent children from entering institutions and to place institutionalized children in safe and nurturing families. The program addresses the substantial harm of institutional care to children's development, protection, and well-being, and promotes positive outcomes for children through family-based care. Catholic Relief Services (CRS), Lumos, and Maestral International (the "consortium") launched CTWWC in mid-2016 in response to a call for proposals by the MacArthur Foundation under its 100&Change competition. CTWWC was recognized as a finalist in this competition, and while not ultimately selected as the final winner, the MacArthur Foundation made an initial commitment of $15M award towards launching the initiative. A resource mobilization strategy is underway to raise funds to ensure the full program can be implemented. CTWWC has three main components: (1) Governments promote family care through improvement and uptake of policies, investment in social workers, therapists, and other social service staff and the national and community systems that serve vulnerable children and families; (2) Children stay in or return to families through family strengthening that includes the voice of children, community engagement, and transitioning institutions to family support initiatives; and (3) Family care promoted globally, through global, regional and national advocacy to advance policies, best practices and redirection of resources by multi-lateral, bi-lateral, corporate, philanthropic, faith-based and secular organizations and individuals, increasing the demand from other countries to support family care. The global effort will use learning and evidence from CTWWC demonstration countries, as well as other countries going through similar reforms to influence policies and practice that leads to redirection of funding to support family care over institutions. The CTWWC Global Team will be primarily based in CRS' headquarters offices in Baltimore, Maryland, with some remote staff as needed. The Baltimore-based global team will provide support to the demonstration countries as well as overall leadership for global CTWWC activities., CTWWC is seeking a senior-level Operations Director to provide leadership and oversight of global operations, including finance, information and communication technology, audit, security, and other administration. This position requires strong demonstrated experience in the areas of operations, finance, human resources and program management, as well as a strong knowledge of diverse donor institutions and types with diverse funding mechanisms and compliance requirements, including both the public and private spheres. The Operations Director ensures that programs are supported to effectively meet articulated needs, manage risk, and increase efficiency. S/he ensures that all offices have corresponding systems in place and that applicable CRS and donor policies are consistently applied. The Operations Director leads and oversees activities to strengthen the capacities of partners in targeted demonstration countries in these same functions. Overall Responsibilities: Responsibilities of the CTWWC Operations Director include but are not limited to the following: Leadership and Management * As a member of the CTWWC Senior Management Team, work with CTWWC HQ and country-level colleagues to coordinate efforts particularly around issues of risk/compliance and efficiency * Incorporate operations issues into CTWWC program strategic planning processes. Assess and advocate for needed investments in operations capacity at the country level * Work with technical leads to improve operations capacity, including systems and staffing * Support CTWWC operations and finance functions in targeted demonstration countries * In collaboration with the CTWWC Senior Management Team, ensure support to targeted country level start-up of CTWWC activities, ensuring that systems are in place, staff are recruited, and activities are running smoothly * Lead and coordinate the development and relevant updating of all consortium-level agreements Finance * Ensure the strategic management of financial resources, including all revenue and expense financial forecasts * Lead the management of complex budgeting processes, as donors and donor resources are secured towards the broader, global CTWWC initiative * Oversee and support work of all relevant finance and operations staff as relevant * Support development of related global, regional, and country-level cost applications and budgets * Review relevant CTWWC activities in country level APPs and country program budgets to ensure that they reflect overall program priorities and expectations, mitigate risks, and reflect maximum obtainable efficiency. Review periodic forecasts with these objectives in mind. * Review financial statements to ensure that inter-department coordination and dispensing department behavior is such as to promote budget conformity and good cash management Resource Mobilization * Provide support as needed to all resource mobilization efforts, including development of complex budget and cost applications, and familiarization with individual donor rules and regulations for compliance purposes Grants Management and Donor/Government Compliance * Conduct periodic systems checks in all support departments and country program offices to ensure that CTWWC is in compliance with CRS and relevant donor standards, and to ensure responsive support to staff, programs, and partners * Undertake vetting of subrecipients and contractors * Identify management system weaknesses, establish priorities, provide recommendations for improved systems performance and ensure compliance * Oversee compliance with US Law as it pertains to CRS and CTWWC operations. This includes the Patriot Act, FFATA, US export licensing regulations under OFAC and Commerce programs in coordination with HQ Office of Legal Counsel * Oversee compliance with local laws as relevant. Ensure that legal commitments are made in accordance with local law and US law where applicable. Manage responsibilities that go with an international presence, including country agreements and visa and registration requirements * Lead coordination with CRS legal counsel where relevant, and Identify and work with local counsel as appropriate Human Resources * Collaborate with the Global Director and CRS HR team in strategic management of human resources, including talent mapping, succession planning and career development * Ensure that the CTWWC program is adequately staffed to meet the needs of the program per the direction of the CTWWC Global Director. * Support recruitment at the country and regional levels to ensure processes are conducted as per policy and best industry standards * Ensure compensation policies and practices are administered to support internal equity, market competitiveness and policy adherence * Ensure successful implementation and continuation of performance management system * Build an environment of care and comfort for all staff * Ensure the integrity (accuracy, security) of information from HR information systems * In collaboration with other Senior Management Team members, coordinate consultancy recruitment processes, including support to the development of relevant Scopes of Work and cost proposals * Lead all staff safety and security planning, in close collaboration with the CRS Risk Management and Staff Safety and Security team Partner Capacity Building and Subaward Management * Lead preaward partner capacity assessments and provide guidance to country program Finance staff on next steps. * Lead relevant CRS staff to help partners identify and resolve operations issues, and to continually improve quality including the development of internal controls, mechanisms for financial forecasts, payment and reporting Information Technology * In collaboration with the MEAL Advisor, ensure that technology is supported and secured as needed to maximize data collection and overall efficiencies of program implementation Supply Chain Management/Logistics * Ensure the strategic management of material resources. Communicate CTWWC priorities to targeted country programs and guide country program staff to ensure alignment of efforts * Ensure efficiency and compliance in any and all local and international procurement * Ensure high quality reporting that allows for proper tracing and tracking of inventory and assets, and that in-kind transactions are reflected appropriately according to policy * Ensure integrity (accuracy, security) of relevant SCM information systems Consortium-wide Competencies: These are rooted in the mission, values, and guiding principles of CTWWC and used by each staff member to fulfill his or her responsibilities and achieve the desired results: * Serves with Integrity * Models Stewardship * Cultivates Constructive Relationships * Promotes Learning CRS Head of Operations Competencies * Promotes Stewardship of Resources * Ensures Principled compliance * Proactively Manages Risk * Leads Operational Improvements CTWWC Core Values: * Child-focused. Children always come first in our work. We place the rights and needs of children and their safety, protection, and well-being and the center of everything we do. * Accountable. We take responsibility for our actions when carrying out our programs, exercising great care in the use of our resources and seeking to deploy them to maximum effect, always considering the consequences and impact on children. * Transformative. We support change to create a positive and sustainable difference to the lives of children, and transformation that brings lasting benefits. * Inclusive. We aim to ensure access to opportunities for everyone. We endeavor to operate in open and honest ways in both our internal and external relationships, developing and delivering flexible approaches that address the needs of all. We involve young people both in matters that affect them and in our advocacy activities. Supervisory Responsibilities: The Operations Director may oversee relevant operations staff as CTWWC secures resources and builds the global program. Key Working Relationships: Internal: Consortium partners, project start-up teams; Overseas Finance; Domestic Finance; Operational Excellence Department; PIQA; Country level Country Representatives and Heads of Operations; Regional Offices (particularly the DRD-MQ); HQ Human Resources External: Consortium members, partners, country program staff, USAID, Local Government, auditors, banking and insurance Institutions, service providers and vendors * Master's degree in business administration, finance, accounting, human resources, or other relevant field. * Minimum 8-10 years' work experience in a management of non-profit, development, and/or humanitarian organization, with at least two years of this in a developing country outside candidate's country of origin * Understanding of CRS financial and administrative systems, policies, and procedures preferred * Experience managing large, complex awards from diverse public and private donors, and knowledge of relevant regulations. * Experience in resource mobilization, and the development of complex budgets for large initiatives * Knowledge of procurement and general office administration/management issues * Knowledge of and/or commitment to child protection and child rights issues preferred * Ability to work in a complex environment and to lead and work with a multi-cultural team * Strong communications and analytical abilities. * Excellent oral and written communication and interpersonal skills. * Experience in setting and monitoring complex budgets * Desire and proven ability to work in a collaborative, proactive, and multicultural team environment, but able to work independently. * Ability to maintain strong customer service * Fluency in written and spoken English required; ability to work effectively in French or Spanish a plus Travel Requirement: Ability and willingness to travel up to 10-20% of time. Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties and responsibilities associated with this position. Note: All applicants must be legally authorized to work in the United States at the time of application.