Product Support Lead - Warehouse Lead

Bob's Discount Furniture
Rockville, MD
Jul 30, 2018
Aug 13, 2018
Accountant, IT
Retail, Warehouse
Full Time
Product Support Lead - Warehouse Lead Product Support Leads are TEAM members within the Bob's Discount Furniture organization and play a vital role by assuring Stores receive inventory and stage merchandise in a manner consistent with the Company's vision; assisting and enabling Stores to achieve established Sales expectations and minimizing shrink while achieving Customer Experience guidelines as defined by the Company. The primary function of a Product Support Lead is to establish a cohesive TEAM that works efficiently and effectively to support Sales and the Company's vision by working seamlessly with Store Operations, Store Management and Visual Merchandising to maintain; warehouse safety, showroom and Outlet standards, merchandising standards, receiving and inventory guidelines and to perform day to day back-end operations according to established Company guidelines. "No phony sales, no phony gimmicks, just everyday low prices and value! We call it the Bob's Way because no one does it better!" - Bob Kaufman Founder and President Emeritus At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits! The Benefits and Perks Feeling under the weather, we've got you covered! We offer National Health, Dental and Vision coverageLife insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!401(k) Profit Sharing Plan - Generous company match!Paid vacation, sick/personal days, holidays and your birthday! After all, your birthday should be a holidayEmployee Assistance ProgramOur prices are already low, but why not more! Generous Employee DiscountThe flexibility of working a retail schedule (weekends, evenings & holidays)Need a pay advance? Take advantage of Bob's Bail Out ProgramHave an unexpected extraordinary expense? Take advantage of Bob's Helping Hand Program. Bob's cares and is here to helpAnd much more! Many of our benefits are paid wholly or in part by Bob's Discount Furniture and are available to eligible employees. Responsibilities Train and Develop Team members through example and continual accountability. Lead a Team to receive and ship Bob's merchandise while observing all guidelines set forth by the Company to reduce trashLead a Team to assure staged areas such as Showroom and/or Outlet are prepared to receive merchandise in accordance with Visual Merchandising guidelinesWork through Team to assemble Bob's Merchandise with care, working conscientiously to limit trashCoordinate and prepare unsold Merchandise for shippingTrain and Develop the Product Support Specialist (s) in repairing product according to Bob's Outlet standards,(available in specific outlet locations only)Manage Customer product pickups according to Company guidelinesActively assist in conducting Inventory as requiredExhibit The Bob's Way with all Customer interactionsObserve, implement and maintain safety requirements of Bob's Discount FurnitureOther duties and responsibilities as assignedRequired Qualifications Ability to work within Teams and follow directionAbility to actively listenAbility to communicate effectively and utilize communication tools appropriatelyAbility to move and lift objectsAbility to contribute to the Stores overall successPreferred Qualifications Career minded with capacity to grow professionallyProven track record of back-end retail experienceExperience managing, developing and motivating a TeamProven ability to manage and improve processExperience with supply chain, product management and inventoryOutstanding Customer Service experience