Mortgage Servicing/Loss Mitigation Manager
The Mortgage Servicing/Loss Mitigation Manager handles the daily duties of the Servicing/Loss Mitigation Department to ensure adherence to mortgage servicing policies and procedures, state and federal regulations, and client contract requirements. Manages staff to ensure all Loss Mitigation and delinquency goals are met and maintained. Provides additional coaching to assist staff in driving for results. This position is located in Baltimore, Maryland. Major Duties and Responsibilities: * Manage production activity and monitors final effects for completeness and accuracy ensuring service levels are met. * Manage a staff of seven employees. * Negotiate workout plans/forbearance agreements as needed. * Process foreclosure requests as needed. * Loan Modification Analysis and review as needed. * Complete staff evaluations. * Expertise in handling escalated delinquent accounts. * Bankruptcy filings including proof of claim and pre and post-petition payment tracking as needed. * Act as liaison to key clients centrally located near the Maryland office. * Jointly manage daily office activities including; minor building maintenance, IT requirements, etc. * Timely response to borrower inquiries. * Other duties as assigned. Supervisory Requirements: * The Mortgage Servicing/Loss Mitigation Manager will have approximately seven direct reports. * Must be highly motivated and have proven supervision and leadership skills. * Responsible for mentoring, coaching, motivating, and evaluating staff. Independent Judgment: * Possess a high degree of independent judgment that will be heavily relied upon by Director of Default Management. * Will make frequent decisions on corporate and employee matters, customer service issues, problems and complaint resolution. * Will make frequent business judgments on matters critical to the firm.Minimum Qualifications: * Minimum three years previous experience with extensive knowledge in mortgage servicing collection processes including foreclosures, bankruptcy, loan modifications, and collection call center management. * Minimum three years previous experience in a management capacity with direct reports. * A college degree or equivalent work experience. * Thorough knowledge of federal and state collection regulations including the FACT ACT, CFPB, FCRA and FDCPA. * Excellent written and oral communication skills, and the ability to work with all levels of internal and external customers. * Strong analytical, reasoning, problem solving and negotiating abilities. * Ability to multi-task, work well under pressure and meet strict deadlines. * Effective staff leadership skills including managing, coaching, delegating and counseling. * Must be able to thrive in a fast pace/changing environment. * Strong MS Office skills, particularly Excel and Word. * Incumbent must be multi-task oriented, organized, set priorities, meet deadlines and take pride in one's work.