Account Manager for Client Support - University Information Services

Washington D.C.
Jul 30, 2018
Mar 27, 2019
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Account Manager for Client Support - University Information Services

The Account Manager works collaboratively with specifically designated departments or university divisions to provide IT guidance, recommendations, and direction; and assists the department or division with development of IT goals and objectives; and manages resources to assure technology needs are met and aligned with the university's IT objectives. Serving as a Team Lead and reporting to the Associate Director of Client Support, the Account Manager has duties that include but are not limited to:

Simultaneous IT Projects Management

  • Develops project charters and supporting documentation.
  • Identifies which projects can use internal resources vs. being outsourced.
  • Coordinates among multiple groups, including UIS staff, university faculty and staff, and external vendors.
  • Effectively manages communication and tracks project status and risks.
  • Promotes clarity and transparency in project management.
  • Negotiates resources and timelines to reflect identified capabilities across individual and all UIS Projects.
  • Actively works to demonstrate UIS as a colleague and collaborator on departmental projects.

Technology Requirements Analysis

  • Captures, synthesizes, and documents technology requirements
  • Understands the business need and requirements.
  • Identifies technology solutions that meet those business needs.
  • Suggests and informs management of key technology capabilities and the effect on performance.
  • Prepares estimates for technology implementations and solutions, both from a time and cost standpoint, based on experience and knowledge of existing capabilities and regulations.
  • Develops service level agreements as they relate to IT operations in coordination with other UIS divisions.

Technology Alternatives Evaluation

  • Assesses various technologies against identified criteria and requirements.
  • Documents the findings of the assessments and creates recommendations on best alternatives or approaches for implementing those technologies.
  • Uses industry best practices for evaluating alternatives against identified and ratified requirements.
  • Clearly communicates the pros and cons within a solution set of alternatives.

Customer Communication

  • Translates customer needs into valid technology requirements.
  • Communicates complex technology solutions in a clear manner appropriate to the audience.
  • Performs fit-gap analysis and clearly explains solution gaps to customers to empower decision making.
  • Presents the business case and solution set to senior management both within UIS and within departments in a professional and meaningful manner.


  • Bachelor's degree - and continuing education in technology discipline
  • 5 years of work experience in information technology management organization - preference for 2 of those years in customer service
  • Certification in business process and project management
  • Ability to clearly communicate verbally and in writing with proper grammar and spelling

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

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