Assistant Director, Program Management for Customs Programs - McDonough School of Business

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Requirements

Assistant Director, Program Management for Customs Programs - McDonough School of Business

Georgetown University's McDonough School of Business (MSB) - located at the intersection of business, government, and international relations - develops principled leaders committed to serving both business and society. Through our global perspective, we prepare students to compete in today's international business environment.

The Assistant Director manages MSB's Prisons and Justice Initiative (PJI), a 10-month, continuous, non-degree Executive Custom Program - and possibly additional smaller Custom Programs - with responsibilities such as event management, extensive client interaction and program delivery both on- and off-site, and program management. Reporting to the Associate Dean of Program Management, the Assistant Director has duties that include but are not limited to:

Direct Client Management and Student and Faculty Communication

• Manages and executes - on a daily basis across multiple departments and external offices - all ongoing program and logistical/operational communications with as many as 30 executive participants (possibly multiple locations, varying schedules, and combination of media) for the program's length.
• Manages the systematic, regular, and extensive cross-training and onboarding of other program management staff for the PJI program.
• Participates in regular planning and program management review meetings with faculty, executive education staff, and senior executives.
• Monitors and reports on quality of programs, and recommends quality improvements to which program faculty and client executives have agreed.

Logistical Operations Management

• Proactively manages program schedules, anticipates conflicts, and identifies solutions.
• Coordinates complex scheduling issues with faculty and other program stakeholders when they arise.
• Leads all planning for orientation and closing activities.
• Secures classroom and event facilities in a timely manner.
• Manages the production of programmatic material.
• Manages all program web content.
• Secures copyright permissions and relevant teaching materials.
• Distributes/collects evaluations and presents recommendations to program stakeholders as needed.

Budget Management

Assists the Director and Associate Dean of Program Management with budget and financial management of programs.

Requirements

• Bachelor' degree in a related field - Master's degree preferred
• 3 to 5 years of business experience in program or event management with a high level client interaction. 
• Demonstrated experience managing multiple concurrent projects and a critical eye for detail
• Outstanding verbal and written communication skills
• Outstanding organizational, interpersonal, and networking skills
• Creativity in providing value-add solutions  within the parameters of the budget
• Critical ability to multi-task, prioritize and execute
• Ability to build relationships with clients, peers and key MSB stakeholders
• Experience planning and managing a wide range of events
• Confidence to use initiative, ask questions, and make recommendations with the end goal being process improvement and client satisfaction
• Experience in working directly with executives at all levels and a genuine desire to understand and engage with international cultures
• Ability to make independent decisions and to take action under pressure
• Availability and willingness to travel 10% of the year, both domestically and abroad for up to 10 days at a time

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EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.