Assistant Director, Program Management for Customs Programs - McDonough School of Business

Washington D.C.
Jul 30, 2018
Oct 30, 2018
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Assistant Director, Program Management for Customs Programs - McDonough School of Business

Georgetown University's McDonough School of Business (MSB) - located at the intersection of business, government, and international relations - develops principled leaders committed to serving both business and society. Through our global perspective, we prepare students to compete in today's international business environment.

The Assistant Director manages MSB's Prisons and Justice Initiative (PJI), a 10-month, continuous, non-degree Executive Custom Program - and possibly additional smaller Custom Programs - with responsibilities such as event management, extensive client interaction and program delivery both on- and off-site, and program management. Reporting to the Associate Dean of Program Management, the Assistant Director has duties that include but are not limited to:

Direct Client Management and Student and Faculty Communication

  • Manages and executes - on a daily basis across multiple departments and external offices - all ongoing program and logistical/operational communications with as many as 30 executive participants (possibly multiple locations, varying schedules, and combination of media) for the program's length.
  • Manages the systematic, regular, and extensive cross-training and onboarding of other program management staff for the PJI program.
  • Participates in regular planning and program management review meetings with faculty, executive education staff, and senior executives.
  • Monitors and reports on quality of programs, and recommends quality improvements to which program faculty and client executives have agreed.

Logistical Operations Management

  • Proactively manages program schedules, anticipates conflicts, and identifies solutions.
  • Coordinates complex scheduling issues with faculty and other program stakeholders when they arise.
  • Leads all planning for orientation and closing activities.
  • Secures classroom and event facilities in a timely manner.
  • Manages the production of programmatic material.
  • Manages all program web content.
  • Secures copyright permissions and relevant teaching materials.
  • Distributes/collects evaluations and presents recommendations to program stakeholders as needed.

Budget Management

Assists the Director and Associate Dean of Program Management with budget and financial management of programs.


  • Bachelor' degree in a related field - Master's degree preferred
  • 3 to 5 years of business experience in program or event management with a high level client interaction. 
  • Demonstrated experience managing multiple concurrent projects and a critical eye for detail
  • Outstanding verbal and written communication skills
  • Outstanding organizational, interpersonal, and networking skills
  • Creativity in providing value-add solutions  within the parameters of the budget
  • Critical ability to multi-task, prioritize and execute
  • Ability to build relationships with clients, peers and key MSB stakeholders
  • Experience planning and managing a wide range of events
  • Confidence to use initiative, ask questions, and make recommendations with the end goal being process improvement and client satisfaction
  • Experience in working directly with executives at all levels and a genuine desire to understand and engage with international cultures
  • Ability to make independent decisions and to take action under pressure
  • Availability and willingness to travel 10% of the year, both domestically and abroad for up to 10 days at a time

    Current Georgetown Employees:

    If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

    Submission Guidelines:

    Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

    Need Assistance:

    If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

    Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

    EEO Statement:

    Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

    Similar jobs