Educational Support Specialist III

Fairfax, VA, VA
Jul 27, 2018
Sep 10, 2018
Analyst, Research
Full Time

Job Category : Classified Staff

Working hours :

Salary : Mid-$40s; commensurate with education and experience.

Web Announcement :
Degree Audit and Award Coordinator

The George Mason University Office of the Registrar invites applications for a Degree Audit and Award Coordinator. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Responsibilities: The successful candidate will be responsible for building and maintaining accurate degree evaluations. The position also requires performing automated and manual degree compliance reviews. The incumbent’s main duties include, but are not limited to: Graduation: * Perform degree audits using the CAPP (Curriculum, Advising, and Program Planning) and Ellucian Degree Works evaluation systems, and review scheduled graduation reports to determine if applicants have satisfied degree requirements * Post degrees * Develop and maintain understanding of other areas that impact graduation eligibility, such as registration * Build and maintain relationships with faculty, staff and administration to assist in resolving complex issues related to degree completion * Maintain expertise on the requirements students must fulfill to graduate as well as the university and college academic policies which affect those requirements Degree Audits: * Process complex academic records transactions that will have a special effect on the degree audit * Accurately update and build Degree Works audits to be consistent with curriculum requirements specified in the University Catalog * Serve as problem solver for degree audit problems as they occur * Provide training on Ellucian Degree Works software General: * Provide customer service while troubleshooting technical and academic questions regarding student degree progress * Create diploma orders for new graduates, duplicate requests, missing or damaged diplomas, and retroactive graduates * Develop and maintain a highly detailed level of knowledge regarding all academic programs at the university * Work independently toward common goal to meet deadlines * Provide high-quality customer service in all aspects of the position * Present complex ideas and policies in a way that is easy to understand * Answer general email inquiries from students and the campus community * As necessary, meet with students who visit the Registrar’s Office. Understand that Degree Auditors cannot advise students and know when to make appropriate referrals.

Required Qualifications: * Bachelor’s degree, or an equivalent combination of education and experience * Customer service experience, especially with an assertive clientele * Excellent oral and written communication skills * Demonstrated ability to employ logic to solve problems * Demonstrated ability to process large volumes of work, while maintaining a high level of accuracy * Experience with degree evaluation and/or student information system software * Detail-oriented Preferred Qualifications: * Experience with the Ellucian Banner student information system * Experience with academic programs and their requirements * Ability to thrive in a fast-paced environment with conflicting priorities * Experience building degree evaluations, particularly using Degree Works, is strongly preferred * Work or other experience that required logic in dealing with complexity

Special Instructions : For full consideration, applicants must apply for position number 00940z at by August 10, 2018; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Job Close Date :

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