IT Operations and Desktop Support

7 days left

Reston, Virginia
Jul 24, 2018
Aug 28, 2018
Full Time

A US Citizen IT Operations Specialist will work in Reston, VA as a part of the IT Support Group to administer IT systems, desktop  support and help desk operations.Provide desktop support, PC Builds, Windows 10 support, resolution of end user issues. Candidate must successfully demonstrate positive interpersonal, strong communications, and effective problem-solving skills when:

  • Providing Service Desk support, Windows 10,  and satisfactory resolution of end user issues
  • Prioritizing service desk tickets assigned to the queue and expediting resolution of service requests
  • Supporting Active Directory, Exchange, and other platforms
  • Assisting with user support and problem remediation
  • Sharing MS Windows server installation/management responsibilities for patches, upgrades, etc.
  • Assisting with evaluation of new tools and technologies for implementation
  • Supporting maintenance and troubleshooting of third party software tools
  • Keeping track of IT assets and maintain current documentation

 Candidate must successfully demonstrate good working knowledge of:

  • PC builds and software installation for users
  • Desktop and server operating systems - Windows 10, 7, Server 2008, 2012, 2016
  • Standard desktop software such as MS Office, Visio, McAfee etc.
  • Backup/restoration software for workstations and servers

Highly Desired Skills:

  • Knowledge in VMWare related tools
  • Prior experience in UNIX/Linux environments and scripting tools to automate tasks is a strong plus
  • Certifications in any of the listed areas of responsibility

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