Contact Center Assistant Manager

Location
Falls Church, Virginia
Salary
Competitive pay
Posted
Jul 20, 2018
Closes
Aug 24, 2018
Ref
AD218228
Hours
Contract

Job Summary/Company:

A local community-based financial institution is seeking a leader to manage their Member Services team and operations in their customer contact center. If you have previous banking/credit union and call center experience, this could be the beginning of a long-term career with a path of upward movement. Apply now or call 703-821-1911 to learn more!

Responsibilities:

  • Day-to-day management of the contact center operations under the Contact Center Manager
  • Assist with managing and developing 8+ Member Services Representatives
  • Act as the main escalation POC for complex inquiries or issues
  • Research solutions and act as a subject matter expert
  • Coach and guide contact center employees to deliver the best customer experience possible
  • Assist with call volume and call monitoring
  • Aiding the contact center team in the cross-selling of products and services to existing customers

Qualifications/Background Profile:

  • College degree preferred or H.S. diploma plus relevant work experience
  • 2+ years experience in banking
  • 2+ years experience in a call center environment
  • Working knowledge of contact center/call center operations and demands
  • Previous experience supervising other employees
  • Familiarity with sales and customer service best practices
  • Demonstrated leadership skills
  • Bi-lingual in Spanish a huge plus!

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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