Automotive Services Technician (Service Writer)
Performs vehicle scheduling routines and assures integrity of supporting work order and fueling data.
* Assists Service Center management with design, implementation, and maintenance of a customer service quality assurance program
* Represents the Service Center as a customer liaison for support to internal and external customers to provide front line problem resolution
* Produces and expedites a vehicle service schedule that meets daily requirements
* Maintains data integrity in the Fleet Maintenance computer systems through execution of work order quality assurance process, work order closure, and imaging
* Processes and assures integrity of automated fuel transaction data; processes and performs error corrections of fuel transaction information
* Creates, modifies, and closes work orders daily and performs related work as required
* Follows established procedures; refers items for interpretation to Service Center management
* Performs additional duties and daily jobs as assigned by management
* Graduation from high school and clerical experience in a municipal fleet maintenance organization
* Possesses excellent communication and organizational skills
* Ability to use computers and office automation software, e.g. creates and modifies spreadsheets, writes memorandums, and uses a database
* Ability to attain Commercial Driver's License qualifications as directed by management
The Automotive Services Technician - Parts Service reports to the Parts Supervisor
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel objects or tools; and reach with hands and arms. The employee is regularly required to see, talk, and hear. The employee must be able to lift up to 50 pounds unassisted. The employee is regularly required to climb in, on, and under vehicles; work on concrete floors; perform road service; and work in inclement weather conditions. Hazards include potential exposure to battery acid, electric shock, and flammable liquids such as gasoline, diesel fuel, and cleaning fluids; transporting vehicles to vendors during high traffic times, driving on snow and ice, and driving during rain storms.