Support Analyst

6 days left

Jul 18, 2018
Aug 25, 2018
Full Time


The IT Support Services department is seeking a full time Support Analyst. The successful candidate will be responsible for providing technical support and troubleshooting over the phone and desk side for PC/Mac desktops and laptops, printers and audio visual equipment, printers and audio visual equipment; installing, configuring and maintaining computer hardware and software; setting up and tearing down audio visual equipment for classroom or special events; researching technical issues; documenting troubleshooting processes and solutions; maintaining inventory of technology equipment.

Support responsibilities include all university locations (e.g. main campus, Ballston center, Reston center).

Minimum Qualifications

Associate’s degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.

Computer hardware troubleshooting; computer software troubleshooting; basic understanding of audio visual devices and components; printer troubleshooting; excellent communication skills, both verbal and written; customer service experience, over the phone and in person; basic understanding of network infrastructure; problem solving and research skills; ability to lift up to 50 pounds.

Preferred Qualifications

Special Notes to Applicants

Application materials must be received by 08/17/2018

Open Until Filled No

University Profile

Marymount is a comprehensive Catholic university that emphasizes the liberal arts, career preparation, and personal and professional development. Consistently rated #1 or 2 among regional universities in the South for its diverse student body , Marymount serves nearly 4,000 undergraduate and graduate students. The university’s location in suburban Arlington, Virginia, offers easy access to the rich resources and international, cultural, and ethnic diversity of the nation’s capital. Marymount University is an Affirmative Action/Equal Opportunity employer.

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