Customer Service Representative

Location
Bethesda, MD
Posted
Jul 13, 2018
Closes
Jul 20, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Hospitality client is seeking a Customer Service Representative to conduct research, resolve and respond to customer’s emails/phone calls.  Representative will handle issues ranging from creating credentials to software not functioning as expected.  

SKILLS NEEDED:

  • Technical knowledge of processes such as converting pdfs to other formats, running automation steps manually, Google filters, synching Google drives, task manager and windows task scheduler, directory manager or FTP utilities
  • MS Office products, particularly advanced Excel skills
  • Strong analytical, troubleshooting and problem-solving skills to solve detailed, intricate and complex challenges
  • Empathic approach when handling emails and phone calls
  • Outstanding communication and customer service skills
  • Exceptional attention to detail
  • Demonstrable results orientation
  • Proven ability to work independently while making sound judgment calls
  • Proven ability to prioritize urgent matters and juggle multiple activities to meet internal and client deadlines with superior quality

 

Qualifications:

 
  • At least an Associates degree in technology field or applicable experience required
  • Experience with xml and csv files
  • Experience in data analysis, including interrupting log files
  • Understanding of programming concepts, including databases
  • Project management experience
  • Proficient in 1 or more scripting languages
  • Experience in Internet technologies
  • Experience with SQL queries a plus

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