Franchised Group Rooms Coordinator

Marriott International, Inc.
Herndon, VA
Jul 13, 2018
Jul 16, 2018
Accountant, IT
Full Time
Job Description: The purpose of the Group Rooms Coordinator is to perform all duties associated with the taking and processing of group guestroom reservations and the Director of Sales & Marketing ensuring a high level of performance, guest satisfaction and profitability. Essential Job Functions Compiles and completes reservation reports as needed Balances system daily and communicates with front desk during high demand times to ensure 100% occupancy Establishes group room blocks, inputs blocks and rooming list accurately and in a timely manner into the hotel systems Manages the group rooms pickup on group blocks Adheres to contract information when booking reservations such as cut off dates, room types, and block numbers. Does not override without approval of Director of Sales & Marketing Creates web links and group landing pages at the request of the sales department Responds to guest emails in a timely and professional manner Group Coordinator works closely with the property Business Travel Sales Manager (BTSM) to assist with account tracking and making of Transient negotiated reservations as needed by the BTSM. Monitors and ensures the information in both property management system and reservation system is accurate (for Marriott branded hotels, manages Queues) Inputting rooming lists and conducting any changes noted from the Event Planners- Following up with clients and/or the event planners when completed. Provides data to help process the group rooms commission system, working with hotel accounting department to issues payments (for Marriott branded hotels, manages CTAC) Management of suite inventory and suite reservations for leisure and group guests Routing of group billing and proper communication with all other departments of any billing changes in regards to room reservations Building and maintaining house accounts, group masters and room blocks. Building group room blocks and ensuring that all groups past the allowed inventory date are built when systems allow. Ensuring that all room block information in system is current and correct. Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Provide accurate information regarding availability, guestroom types and accommodations, room rates, hotel facilities and services, local attractions/events, transportation to and from hotel, etc. Use correct hotel policies regarding hotel cancellations and deposit policies at all times. Maintain correct use of Market Segment Codes at all times. Maintain effective communication within the reservations department, and with all hotel departments. Be responsive to instructions and suggestions and work to resolve problems. Work closely with the Sales department regarding VIP and special requests. Maintain clean and organized work area and properly file shipping forms and information updates. Knowledge of computer to include reservations, sales and front office systems. Ability to read, input, retrieves, analyze and provide information on data found in computer system. Perform and comply with all accounting procedures. Experience/Education High school diploma or general education degree or equivalent combination of education and experience preferred. 1-3 years Front Office or Accounting experience. This company is an equal opportunity employer. frnch1