Retail Sales - Furniture/Mattresses, Part Time: White Marsh

Employer
Macy's
Location
Perry Hall, MD
Posted
Jul 13, 2018
Closes
Jul 27, 2018
Industry
Retail
Hours
Full Time
**Description:** * Job Overview: * The Furniture and Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary. * * * Essential Functions: * * Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS). * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. * Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the priority. * Handle all returns and delivery issues courteously and professionally. * Determine customer needs based on personal features and other customer preference related factors. * Demonstrate knowledge of store products and services to build sales and minimize returns. * Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore. * Offer to call other locations if items are unavailable within store. * Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience. * Invite customers to come back and thank them by name. * Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal. * Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores. * Use MySa clientele program to maintain customer profile and contact information to increase personal sales. * Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience. * Be knowledgeable of and perform sales support functions related to POS procedures. * Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University. * Be aware of current promotional events and sales. * Maintain department recovery standards; which includes recovery and signing. * Adhere to Asset Protection and inventory control and compliance procedures * Perform other duties as necessary. * Follows shortage programs and procedures. * Perform these functions in an efficient manner, as directed by the Supervisor. * Regular, dependable attendance and punctuality. * Qualifications: * * * * Education/Experience: * * * * No specific educational accomplishment is required. * * * Communication Skills: * * * * Excellent written and verbal communication skills. * Willing to proactively reach out to potential customers. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. * * * Mathematical Skills: * * * * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. * Reasoning Ability: * * * * Self-starter, able to work independently and as part of a team in a competitive commission environment. * Organization and excellent follow up skills required. * Physical Demands: * * * * This position involves constant moving, talking, hearing, reaching, and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve stooping, kneeling, crouching, and climbing ladders. * Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. * * * Other Skills: * * * * Possess a strong sense of urgency. * Must enjoy meeting and interacting with customers. * Possess a thirst for learning. * Ability to collaborate and function as a member of a team. * Should be comfortable with the use of computers and frequent use of RF equipment. * * * Work Hours: * * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs . * This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. * **Primary Location:** United States-Maryland-Perry Hall **Job:** Non-Commissioned Sales **Req ID:** 710121169