Welcoming Manager

The Adventure Park at Sandy Spring
Sandy Spring, MD
Jul 13, 2018
Jul 16, 2018
Full Time
Company Overview: The Adventure Park at Sandy Spring Friends School is the largest aerial adventure park in the world. Since its opening in 2010, The Adventure Park at Sandy Spring has maintained the leading edge in the rapidly growing aerial forest adventure industry and has been regularly recognized by The Association of Challenge Course Technologies (ACCT) for innovative and creative designs, programs and operations. Individual challenge and achievement is at the core of The Adventure Park guest experience. The Park is an 'unguided' climbing and zipping adventure which challenges each guest to combine strength, strategy and balance to navigate through their choice of 14 trails and more than 200 climbing elements. The combination of great staff, continued innovation and superb customer satisfaction allow The Adventure Park at Sandy Spring to keep climbing higher. Positive, professional and polite Adventure Park staff are essential to creating the memorable and rewarding experience desired for each of our guests. Are you ready to climb higher with us? Position Overview: The role of Welcome Manager is to ensure park guests have the best possible experiences during their visit. Guests arrive anticipating an exciting canopy climbing and zipping adventure or to watch and cheer on their friends and family. The Welcome Manager leads the Park Host team and oversees critical parts of the guest experience in three distinct ways: Reception: The Welcome Manager is responsible for the complete guest experience upon arrival, and manages the staff of Park Hosts that ensure a friendly and efficient experience for park guests. Store management: The Welcome Manager is responsible for overall optimization of the financial output of the store through the creative merchandising and presentation. The Welcome Manager is directly responsible inventory and ordering of all retail, merchandise, and food & beverage items in the store. Special Events and Event Support: Many guests come to the park as part of a special event, either organized by the Park or privately by a family or company. The Welcome Manager is responsible for planning and executing large-scale park events, private rentals and major guest reservations. This position also works closely with the management and sales team in a supportive role to design and execute sales strategies, promotions, and effective marketing efforts. Reporting Structure: This position reports to the Park Manager. Position Details/Duties: * Leads and supervises all reception and store staff (Park Hosts) * Accountable for daily process activities related to point of sale opening and closing procedures * Hires, trains and supervises associates on all aspects of reception, ticketing, store operations and customer service * Coaches associates and provide timely feedback and supports a team-driven atmosphere * Models a friendly and efficient customer experience - leads by example * Accountable for ensuring groups are greeted and taken care of their entire visit * Merchandises store using display plan and guidelines thereby ensuring a clean and organized store environment. * Oversees and manages inventory of all items in store and re-orders items as needed to optimize store sales * Actively monitors sales using retail software * Takes initiative to suggest, test and/or implement changes likely to improve reception or store outcomes * Plans and coordinates park special events including concert series, theme nights, and holiday activities * Works closely with guests that are planning large events of 100+ guests to assist in coordinating and overseeing their reservation/event needs such as desired entertainment, services, or special requests. * Collaborates with Park Management team members to create events calendar for season * Creates a detailed plan for every event at the beginning of the year factoring in budgetary guidelines and informing staff as needed * Assists park's marketing agency with the designs and planning of weekly email and social media campaigns * Works with park sales and other management team members to develop appropriate advertising campaigns * Manages procurement of all necessary supplies for each event * Oversee and manages updated inventory of event supplies and technology Requirements: Qualifications and Desired Experience * Supervisory experience required in customer service/experience or retail position. Demonstrated ability to lead staff and provide exceptional guest/customer service experience. * Experience in retail store environment including inventory management is preferred. * Experience working with vendors and catering companies is preferred. * Candidates with additional experience/background in the following areas are preferred: travel/tourism, service industry, sales, event planning, outdoor adventure facilities, and customer service. Skills and Attributes * Possess an outgoing, friendly disposition and professional demeanor both for guests and staff. Must have exceptionally strong communication skills and love working with people of all ages and abilities. * Must have strong computer skills and technological aptitude. * Ability to lift and carry up to 50 pounds. * Ability to multitask and effectively manage multiple projects simultaneously. * Must be highly organized and have a strong attention to detail. * Ideal candidate will be a quick and independent learner and must be able to adapt to new situations. Schedule: This is a full-time, year-round position. Candidates should have a flexible schedule with both weekday and weekend availability. Peak season runs from March through November. Candidates must have full schedule availability and flexibility during this season, including weekends and holidays and all-weather conditions. Managers must be comfortable with working more than 40 hours a week during the peak season. The Adventure Park is located in a natural, outdoor, wooded environment. Candidates must be comfortable and willing to work in all seasonal, outdoor weather conditions as operational and management duties may require.

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