Sr. Manager - Chief of Staff

Tysons Corner, VA
Jul 13, 2018
Jul 16, 2018
Full Time
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. The Chief of Staff is a Leader of Leaders responsible for developing, implementing, and sustaining the following six strategic areas foundational for Cyber Architecture, Engineering, Cloud and Shared Service's success of Enabling Growth and Innovation while Safeguarding the business: 1) Strategy, 2) Operational Excellence, 3) Communications, 4) Organizational Capability, 5) Portfolio Management & PMO Coordination and 6) Budget. As a Leader of Leaders in Cyber Security operating in a central function across 10 discrete domains for an organization undergoing and leading significant change enterprise-wide, the Chief of Staff will be a master of leadership and management in a matrix environment. Responsibilities Reporting to the MVP, Cyber Architecture, Engineering, Cloud and Shared Services, the Chief of Staff will develop and lead the Strategic Planning Process (SPP), Internal & External Ops Reviews, ongoing operating processes (including KPIs & metrics) to execute predictably on Cyber strategy, enable strategic decision making, effective execution of the strategic roadmap and Top 30. The Chief of Staff is also responsible for developing our overall organizational capability to ensure we keep our talent engaged through action on our Big 5 Commitments, Pulse engagement committee leadership, on-going organization communications & engagement, and identifying growth opportunities for our next generation of leaders with a focus on leveling the playing field for staff while maintaining a high bar and accountability. This leader will work with the MVP and Cyber leadership team to create, implement and continually refine the business operating processes to drive a culture of predictable execution and deliver results - on budget, on plan. This position will have a dedicated team and will also work extensively with leaders across Shared Tech and LOBs. It is expected that this leader will be an individual who has the ability to establish rigorous processes to drive business performance. While managing the business operating processes, s/he will partner with priority owners, the PMO, and the cross functional leadership team to foster an environment of accountability, excellence, collaboration, and execution within Information Security. Planning: Assist the MVP and leadership team with strategic planning including financial and resource planning in collaboration with Cyber leaders, Cyber Front Office, Finance and HR. Operating Rhythms: Create and manage effective, scalable processes to manage operating rhythms such as internal & external ops reviews, KPIs & metrics, staff meetings, global visits, and operational excellence initiatives. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence. Will work on complex issues where analysis of situations or data requires an in-depth knowledge of the company and customer quality. Oversee and ensure quality processes are in place for all Initiatives to enable predictable execution. Work closely with Security Engineering leader and cross-functional partners to develop the technology and process infrastructure required to support Operational Excellence (eg process automation and workflow management, dynamic dashboards (web and mobile), multiple data input pathways (eg web and mobile), portfolio management & reporting tools, document repositories, etc?.in service to moving quickly, consideration of all stakeholder time, agility and staying focused. Strategic and Operational Alignment: Work closely with all business units and functions to align operations with strategy. Effect results by maneuvering through appropriate formal and informal organization channels. Influence across all levels of the organization and across organizations. Program Portfolio Management: Responsible to oversee the overall Cyber portfolio view and be able to identify portfolio risks and dependencies. Take the lead in defining tradeoffs for timely decision making including resolution among functional areas for resources and prioritization. As a heavy customer of the Cyber PMO, work closely to plan, ensure resourcing, and proactively identify and mitigate risks. Develop and manage KPIs and metrics as reported on a dynamic dashboard for a real-time view of our current execution across our portfolio. Must have ability to organize and develop implementation strategy and roadmap for large and complex business and technology initiatives. Communications: Work with the leadership team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications. Organizational Capability: Lead the team's efforts to significantly improve employee engagement. Establish Talent Planning, Coaching, Mentoring, Shadowing, and the formation of Employee Engagement teams. Champion employee engagement and diversity consistent with the team's efforts to mature our understanding and actions including opening pathways in order to increase the diversity of the team. Budget: Nail the Quarter, Secure the Year. Establish and manage budget planning as part of the Strategic Planning Process. Create and manage ongoing budget reviews, budget owner tools, help identify risks and opportunities, and manage contingency exercises and processes. As we transform as an organization and consolidate/rationalize/acquire technology and resources, must be able to manage budget overages to be net neutral by the end of the quarter or year. In order to be successful, the ideal candidate must be passionate about our customers, clients and technology. Excellent interpersonal skills, communication, and leadership skills will be critical for success. Success depends on building rapport and credibility with multiple stakeholders across the organization. The candidate must be a strategic leader that is naturally agile and flexible in fast-changing and undefined situations. Self-awareness is key. * Manages diverse operational functions usually for a very large, complex department or for a complete line of business. * Must possess strong oral and written communication skills along with strong presentation skills and the ability to work with other departments and varying levels of management, including senior leadership. * Proven ability to define success by using metrics and data driven measurements, and is able to communicate these expectations clearly. * Financial control/budgeting and consolidation. * Ability to handle a number of simultaneous projects and tasks while demonstrating urgency and ownership to drive issues to completion. * Strong program management skills. * Must be organized and goal/execution oriented. * or other industry certifications will be considered a plus. Basic Qualifications: Bachelors Degree or military experience At least 4 years of experience in staff management and training At least 4 years of experience in organizational development and performance At least 4 years of experience in budget management At least 4 years of experience in project or process management Preferred Qualifications: Bachelor's Degree in Business, Finance or Organizational Development 8+ years of experience in staff management and training 8+ years of experience in organizational development and performance 5+ years of experience in cyber security Certifications: PMP, CISSP or CISA

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