Tier I Desktop Support Anaylist

Robert Half Technology
Bethesda, MD
Jul 13, 2018
Jul 16, 2018
Accountant, IT
Full Time
Ref ID: 04540-9501341571 Classification: Help Desk/Tech Support I Compensation: $18.00 to $22.00 per hour This member of the IT team is the front-line of the IT department?s support of the organization?s user base and all associated end-user systems. In the absence of the Director of Network Services or the Senior Associate Director of Technology Services, this individual provides coverage of certain critical technical responsibilities within the department. This individual is also responsible for some routine support of central computer systems, network services and/or data communication links in the event of extended absence of other department staff. ? Expert hands-on proficiency of 1+ years with Windows (Ver 7.x ? 10.x) and Mac personal computers, Mac OS (Ver 10.x) and iOS (Ver 10.x), Microsoft Office and Outlook (Ver 2010 ? 2016), and Google Android (Ver 5.x ? 6.x). ? Strong proficiency with Windows networks and Operating Systems (Server 2008 ? 2016), TCP/IP, and Exchange (Ver 2008 ? 2016). ? Demonstrated initiative and ability to learn new technical information quickly and independently. ? Knowledge of principles and processes for providing customer services. ? Ability to interact and effectively communicate with individuals at all levels of the organization. ? Ability to quickly analyze and determine the cause of a technology problem and seek out the best course of action to correct it. ? Possess a sustained curiosity about new and emerging technologies with the determination to keep skills current. ? Associates or Bachelor Degree or equivalent in Information Systems or Computer Science. ? At least one (1) years of experience with system set up/support, helpdesk, mobile devices, and LANs/WANs. Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people ? it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .

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