Patient Account Specialist- Customer Service Representative

Employer
Medix
Location
Washington, DC
Posted
Jul 13, 2018
Closes
Jul 16, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service Representative- Patient Account Specailist Immediate Hiring need! Position Summary: The Customer Service Representative is responsible for answering phone calls and questions related to patient account billing and insurance related issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: General Call Center Responsibilities Processing of inbound contact center interactions (phone, email, online requests (MyChart), hospital requests-Transition of CARE (TOC), faxes, etc.) Follow HIPAA policy and procedures Understand and support the department policies and procedures Scheduling Escalation of clinical patient inquires when necessary to appropriate physician site/department Patient Information Update patient information/demographics where necessary Update Insurance information where necessary Collect payment/patient balances Handle full registration with potential for resubmission of claims Customer Service Functions Understanding and communicating basic patient inquiries such as EOB's (Explanation of Benefits), statements, coding/denials Process patient billing requests such as payment plans, placing acct on hold, self pay discounts Escalation of patient inquiries where additional follow up and research is necessary such as coding reviews, collection placements, financial hardship, etc. Benefits As a job seeker, you face the daunting challenge of finding and landing a position that truly suits your talents and your career ambitions. At Medix, we are passionate about partnering with you to match you with the jobs and companies that are right for you. Our personalized placement services provide flexibility to accommodate your schedule and needs, as we offer contract, contract-to-hire and direct hire opportunities. We will also provide guidance and support during the interview process-if you need anything, from resume tips to information on the company you're interviewing with, your recruiter is only a phone call away. Best of all, our placement services are 100% free to you. Supplemental medical coverage Prescription program Dental coverage Vision coverage Term life Insurance pla

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