Incident Manager

Metro Systems, Inc.
Arlington, VA
Jul 13, 2018
Jul 16, 2018
Full Time
Incident Manager MSI is currently seeking an Incident Manager to support a Top Government Integrator in Washington, DC. Job Description: . Ensures assigned personnel follow the appropriate incident escalation and reporting procedures; coordinate response action to identified incidents Recommends a course of action on each incident and create, manage, and ensure all actions taken are recorded and serve as initial POC for Events of Interest reported both internally and externally. Provides support promptly and efficiently through troubleshooting conference bridges and email communications. Monitor Remedy Que for Service Response and Service Restoral incidents Ingest, triage, prioritize, assign, track, document, and drive service disruption incidents to a resolution Provide technical support in response to network transport incidents and; proficient in identifying network incident root causes and information necessary to determine root cause Correlate, map, and fuse any and all incidents through the problem management process Document technical details of current or potential incidents. Manage information, requests, that may be considered out of the scope of the incident management and route appropriately Coordinate, communicate, share information, and work closely with teams within JSP Enterprise Transport Management and vendor SME's Initiates and maintains contact with affected customers during incident process. Develops Standard Operating Procedures and Performance Metrics Provides oversight of incident, response, content, and restoration to mission partners in maintaining an understanding of incidents that could impact networks and assets. Provide significant insight into the management of complex incident responses Must be flexible and able to work within a 24 X 7 X 365 support environment MSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. Qualifications: . Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience . 8-10 years of related experience in IT/Network Operations . Must be DoD 8570 Compliant (Ex: Sec+ CE, CCNA Security) . Active Top Secret Security Clearance with SCI eligibility

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