Field Sales Engineer / Application Design \"SBD\"
Company DescriptionBosch Security Systems is a leading global supplier of security, safety, and communications products and systems. Protecting lives, buildings and assets is the major aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range. In North America, Bosch Security Systems works closely with an extensive network of dealers and integrators to design dependable solutions for the market. Bosch products are designed to work together to maximize facility control, better mitigate risks and make systems easy to use and manage. The company s broad portfolio of products and systems are used by retail stores, government agencies, hospitals, critical infrastructure facilities, and in many other residential, commercial and industrial environments throughout the region. Bosch is committed to upholding the highest standards for service. Our goal is total customer satisfaction through products, service and support. The SBD resides within our sales organization; this is a remote position, embedded at a customer location. Job DescriptionThis is an exciting opportunity to meld technical expertise with customer relationship management in a dynamic and complex environment. The SBD augments the sales function by providing pre and post sales and technical support to develop full system solutions for our customer. Provide onsite project-level technical support and site commissioning for the full portfolio of Bosch products. Assist with periodic the commercial sales aspects of the program. Position will be based onsite at a customer location. Travel as required to meet customer expectations and ensure proper field roll-out of new technologies. Principal ResponsibilitiesPartner with Business Development/Account Manager to support project efforts with key decision makers, to ensure Bosch remains the preferred brand and specified for future business opportunities. Prepare technical concept, system design, and bill of materials for customer s specific applications, including benefits and application notes. Assist in design and manage training tools, classes, and documentation for the specific accounts field resources. Maintain proficiency on products and technology for the entire Bosch portfolio including product specifications and hardware configurations. Provide pre-sales and post-sales technical support and product set-up for product education, and perform technical presentations. Coordinate Bosch deliverables and manage other Bosch commercial responsibilities during implementation of installations at customer site locations, including project / construction schedules. Work with Bosch Marketing Managers to develop case studies and white papers of the successfully completed projects. Work with the applications and technical support groups to receive advanced training in products, and to evaluate potential solutions to be offered to our customers; work with the individual Business Units to have a clear understanding of product road maps, and communicate back to them findings for new product development or enhancements to existing product lines. Must be willing to travel (approximately 30%+), including international travel.QualificationsYou bring a robust and dynamic technical background along with an interest in partnering with internal and external customers. You are a \"people person\" who is collaborative and assertive. You enjoy applying your technical knowledge to achieve outstanding customer satisfaction.You hold IP Network certifications, and you have security industry experience - these are both required to meet the needs of our customer. An Associate s or Bachelor s degree in a technical field, or a business related degree, is also desirable.ExperienceRequired: Must have at least 3 years of industry experience and working with customers, preferably from the manufacturer level. Ideal candidate will have a good working knowledge and experience in the design and installation of intrusion, fire, access, Bosch IP video products. Preferred: Candidate will have an advanced working knowledge and experience in the design and installation of Bosch intrusion, fire, access, IP video, communications products.Special SkillsStrong drive to succeed and self-motivation is essential. Ability to translate technical features/benefits into end user needs is also important. Incumbent must have strong analytical/problem solving skill-set, strong organizational skills and ability to work well in a team environment. Industry affiliations and certification a plus; positive demonstrable leadership and Voice of Customer skills are essential.Additional InformationBy choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.BOSCH is a proud supporter of STEM (Science,Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion)