Job Description - Administrative/Customer Service Administrative/Customer Service Handle day to day customer service, and operations responsibilities for Exports. Including, but not exclusively, client setup, export compliance review of each file, file setup, edoc scanning, international correspondence, quoting, client maintenance, and any other tasks or duties associated with the export product. SUMMARY DESCRIPTION Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department. KEY RESPONSIBILITIES: Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Air Export Files and reporting Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the DLSOPs Meet KPI standards in accordance with the Company s procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary. Meets company standards of 52 hours training per year per employee. Complete mandatory training when required Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good computer skills (Excel, Word). Fluent in English.