Technical Control Tier 2 Service Desk CAB Manager

Washington, VA
Jul 13, 2018
Jul 16, 2018
Full Time
Description: The Defense and Intelligence Group at Leidos currently has an opening for a Technical Control Tier 2 Service Desk CAB Manager to work in the Pentagon, Washington DC JOB SUMMARY: This is an exciting opportunity to use your experience helping the Defense Information Systems Agency, Joint Service Provider Enterprise Transport Management organization. In this mission we manage Local Area Network/Metropolitan Area Network/Wide Area Network Connectivity, Time Division Multiplexing (TDM) technology for Long Haul and Point to Point Communications. We will operate, maintain, deploy, and manage an existing Government furnished network infrastructure. A majority of the tasks will be within the National Capital Region. PRIMARY RESPONSIBILITIES: Lead for Tier II Tech Control helpdesk. Will be providing HD support; handling incidents/tickets and providing technical support by maintaining equipment, troubleshooting, resolving customer issues. JSP_ETM Qualifications: BASIC QUALIFICATIONS: Years' Experience: *Five (5) or more recent/current year's professional experience within the designated SME area beyond BA/BS or equivalence (except where otherwise specifically noted). Must have a minimum of three (3) recent/current years' experience working in an IT environment similar in size (or larger) and scope to this task order. *Must have a minimum of three (3) recent/current year's working knowledge of large, complex IT environments; same or similar to this task order. Specific Experience: *Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits; networking and network-based software applications; handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services Demonstrated Experience: *Excellence in planning, directing, and managing Information Technology operations help desks in an organization similar in size to JSP; successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Task Order; must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DIAS-310; expert knowledge in translating high level functional and technical requirements based on interactions with the user community; working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving and managing customer issues, question, and requests. Leidos Overview: Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.

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