Field Service Engineer

Upper Marlboro, MD
Jul 13, 2018
Jul 16, 2018
Full Time
* Independently conduct preventive maintenance, upgrades or repair of the equipment and infrastructure available at the client site * Help with the installation process of new and advanced technologies * Tests machines that are already installed for their performance and safety * Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction * Escalate issues to tech support team or engineering if required * Create regular reports to highlight performance KPIs and other system usage data * Ability to work flexible shifts and to adapt to changing work schedules * Demonstrated ability to diagnose and fix hardware and software industrial equipment * Hands-on experience with Windows/Linux/Mac OS environments * Good understanding of computer systems, mobile devices and other tech products * Familiarity with remote desktop applications and help desk application (eg Salesforce Service Cloud) * Excellent problem-solving, communication and organizational skills * Ability to provide step-by-step technical help, both written and verbal About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing (R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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