Customer Service Representative II - ED Registration - Full Time/Day-Evening hours with weekend rot
Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards. Consistently registers patients face-to-face; communicates financial responsibilities to patients and collects funds accordingly. Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate. Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity; Responsible for the daily monitoring and corrections of the department work queue(s). Participates in team performance reviews; assists with the training and orientation of new staff. Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions. Educational/Experience Requirements: High school diploma or GED Minimum of two years customer service experience with one year of registration experience and insurance knowledge in a healthcare environment . Knowledge of medical terminology required. Basic computer knowledge required, with ability to data enter. EPIC registration knowledge is desired. Required License/Certifications: Must be a Certified Healthcare Access Associate (CHAA). Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens. Physical Demands - The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.