Health Insurance Payments Manager
Overview The Health Insurance Payments Manager supports the Medicaid and Children's Health Insurance Program (CHIP) Payment Error Rate Measurement (PERM) review requirements established by the Centers for Medicare and Medicaid Services (CMS). This position manages a team of Health Insurance Payment Analyst and will perform tasks related to the completion of detailed and precise audits, second-level reviews of claims processing systems, and the creation / analysis of reports. The Health Insurance Payments Manager also requires travel in the local Maryland, Virginia, and District of Columbia area to review and determine if monies paid by the states were made in accordance with federal and state policies for Medicaid and the Children's Health Insurance Program (CHIP). ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility, and ownership/accountability of actions taken. Manages a team of Health Insurance Payments Analyst that are responsible for conducting audits to determine if reimbursements to medical providers are in compliance with regulations and policies. Analyzes federal and state regulations / policies for Medicaid and CHIP reimbursements. Interacts with state personnel to schedule audits and explain findings. Performs second-level reviews of audits conducted by fellow auditors. Maintains the confidentiality of patient information in accordance with HIPAA regulations. Conducts queries, and communicates data findings in written and oral reports, as well as presentations. Travels within the US to conduct data processing reviews and audits. Monitors pending reports, and takes appropriate action to bring issues to closure. Supports training and development for the project as business need dictates. Identifies and reports potential fraud discovered during the audit process. Responsible for aiding in own self-development by being available and receptive to all training made available by the company. Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output. Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability. EDUCATION/EXPERIENCE Bachelor's degree in a related field of study and a minimum of eight (8) years relevant experience; or equivalent combination of education / experience. Master's degree preferred. Experience working as a data analyst, auditor, quality control / assurance reviewer, or with Medicaid or other health insurance claims is preferred. JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES Knowledge of Medicaid programs and Medicaid Management Information Systems (MMIS) Working knowledge of Medicaid and/or CHIP and states' claims processing systems Operational knowledge and understanding of HIPAA regulations Basic knowledge of Current Procedural Terminology (CPT) codes, International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-9 and 10-CM) codes, and Healthcare Common Procedure Coding System (HCPCS) codes Detail-oriented with exceptional organization, analytical, investigative, problem-solving and critical thinking skills Ability to collect, organize, evaluate and disseminate significant amounts of information Ability to collect and analyze complex data, both narrative and statistical Skilled proficiency in the use of Microsoft Windows and Office programs (ie, Word, Excel, Outlook, PowerPoint, etc.) Ability to effectively manage a team, multiple projects and priorities, carry out day-to-day responsibilities and meet specified deadlines Excellent leadership skills with ability to facilitate teamwork and coordinate efforts for the successful achievement of goals Excellent verbal and written communications skills with ability to prepare a variety of written reports and presentations Exceptional customer service skills with ability to adapt communications based on audience, both technical and non-technical Excellent project management skills relative to all aspects of planning, organizing and coordinating the project with stakeholders Ability to adapt to stressful environments and to utilize problem-solving skills in a demanding environment Ability to effectively work both independently and in a team environment Ability to travel at least 50% of the time CERTIFICATES, LICENSES, REGISTRATION MATHEMATICAL SKILLS Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions and to apply such concepts to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.