Apex Systems, the nation's 2 nd largest IT staffing firm, has an immediate opportunity for a Desktop Technician for one the biggest and well known prime federal integrators. Job Title : Tier III Desktop Technician Length : 1 year+ contract Location : Baltimore, MD Clearance: Active TS (SCI Eligible) Responsiblities for Desktop Engineer: Four to nine (4-9) years of related experience in information systems. Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Applies Specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents. Participates in Special studies. Stays current on emerging tools, techniques and technologies. Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects. Requirements for Desktop Engineer: BA/BS degree preferred 4-9 years technical work experience Ability to troubleshoot laptops, printers, smart phones, and connectively issues. Demonstrated problem solving ability and excellent customer service skills Ability to work with minimal supervision Experience using a ticketing system such as Remedy CompTIA Certification *Please note that as a member of the Apex Systems team, you'd be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; and our Referral Program.* EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resume] or 844-463-6178.