Client Servivces Support Technician

Employer
TEKsystems, Inc
Location
Baltimore, MD
Posted
Jul 13, 2018
Closes
Jul 16, 2018
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
Our client is currently seeking a Client Services Technician to support the BGE Endusers. The technician will be responsible for imaging and deploying new hardware to end users within the refresh scope. Qualified candidates will be responsible for a minimum 20 refreshes per week. We need someone who has good people skills because they will be talking to everyone. This person must also be detail oriented because paperwork for each PC is delivered and must be tracked. This person must have technical to understand HW/SW. No networking or programming knowledge necessary. This is a deployment related role. Navigate through asset management system which they will update from cradle to grave. Refresh hardware including laptops and desktops in a corporate environment. Provide a high level of customer service. Coordinate with various application teams in order to install nonstandard software. Installation and activation of broadband cards for refreshed laptops. Work closely with end users to provide timely solutions to technical problems Provide basic operating system support as well as standard and proprietary application support for end users that are receiving refreshed hardware. Perform quality assurance testing to ensure end users are able to continue working as normal post refresh. Tracking of equipment through an asset management system. Update team SharePoint site in order to track all assets. Recover hardware and discard as needed. Travel to various CEG sites as required About TEKsystems: Join TEKsystems(R), a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.