Front Office Agent

Montage Hotels
Baltimore, MD
Jul 13, 2018
Jul 16, 2018
Accountant, IT
Full Time
ESSENTIAL FUNCTIONS: Job duties include; although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives Hosting and welcoming guests with a friendly and sincere demeanor Assisting with guest check-in and out process, as well as folios, invoicing and billing Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests QUALIFICATIONS High School Diploma or equivalent, Bachelor s Degree preferred Minimum of two years experience in a hotel operations environment Minimum of two years experience in customer service Possess basic math skills and have the ability to accurately handle billing Ability to communicate clearly and speak, read, write and understand English well Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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