Telecommunications Specialist

Robert Half Technology
Nottingham, MD
Jul 13, 2018
Jul 16, 2018
Accountant, IT
Full Time
Ref ID: 02000-0010469215 Classification: Telecommunications Specialist Compensation: $100,000.00 to $115,000.00 per year Looking for a Senior Telecom Engineer for a client in the Greater Baltimore area! This is a great opportunity for candidates with excellent technical and client service skills! Responsibilities: ? Plan, design, implement, and provide ongoing support of Telecom solutions (Avaya, Cisco, Cloud) of high complexity to fulfill business needs for performance and cost benefits ? Serve as a technical lead for hardware installation, configuration, and operational support of Telecom infrastructure. ? Provide 3rd level technical support to clients and to technical teams. ? Evaluate new technology and bring opportunities forward that would improve the future Telecom architecture, performance, and services ? Ensure all changes go through appropriate review, change control, and acceptance before implementation ? Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations ? Build and maintain relationships with teams and third parties on Telecom development or support issues ? Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible time frame ? Work with the Information Security team to ensure solutions deployed meet security requirements and provide technical assistance for investigation and analysis of security alerts ? Development of processes and procedures for use by the IT Ops Team and third parties in the management of Telecom environments Qualifications: ? Minimum of 5 years of Telecom management experience and deep expertise in Telecom solutions including maintenance and implementation of Avaya and/or Cisco systems and other types of architectures ? Advanced Knowledge of PBX and IVR routing schemes, capabilities and concepts ? Advanced knowledge of customer support call flows and network architectures ? Advanced knowledge in Telecom operations support (PBX, IVR, Carrier Ops, Call Processing, Network Management) ? Advanced knowledge in the maintenance and implementation of Avaya and/or Cisco systems ? Expert skillset with scripting in vbscript or PowerShell ? Degree (Bachelors of Arts (BA) or Bachelors of Science (BS)) ? Avaya, Cisco and other Telecom focused certifications highly desired ? ITIL certification preferred Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people ? it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .

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