Information Technology Specialist (customer Support )

Employer
IRS
Location
Washington, DC
Posted
Jul 06, 2018
Closes
Jul 16, 2018
Hours
Full Time
Duties Summary The US Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of US economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. WHAT DOES IRS INFORMATION TECHNOLOGY SPECIALIST DO? As an Information Technology Specialist, you will work with the latest technology in one of the largest financial institutions in the world. WHAT IS THE IRS INFORMATION TECHNOLOGY DIVISION? The mission of IRS Information Technology is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise-wide needs by empowering employees to deliver customer-centered, value-creating systems, products, services, and support. 25 selections will be made throughout the IT Organization, and will be filled in any of the following POD's: Lanham-Seabrook, MD; Kearneysville, WV; Memphis, TN; Detroit, MI; Austin, TX; Ogden, UT; Farmers Branch, TX; Chamblee, GA; Washington, DC; Fresno, CA; Philadelphia, PA; Holtsville, NY; Kansas City, MO; Atlanta, GA; Covington, KY; Charlotte, NC. Learn more about this agency Responsibilities As an Information Technology Specialist (Customer Support): * You will be a member of a high performing team that provides direct assistance to end users on IT systems that support the IRS mission. * You will be provided a unique opportunity to provide support on many Microsoft products, commercial software and proprietary IRS programs. * You will diagnose and repair all hardware/software issues or problems on desktops, laptops, printers and peripheral equipment. * You will utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction. For positions located in Enterprise Service Desk or Criminal Investigation. * You will spend majority of time performing phone support using remote tools. For positions in Desktop Support: * You will perform phone support in addition to providing hands on support to user. * You may be required to lift computer equipment that weighs at least 30 pounds. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov. IRSITJobs Travel Required Occasional travel - Travel 1-5 nights per month may be required Supervisory status No Promotion Potential 11 Who May Apply This job is open to *Amended to include additional locations* US Citizens and Nationals; no prior Federal experience is required.

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