HR Shared Services Specialist

Washington D.C.
Jul 13, 2018
Jul 17, 2018
Human Resources
Full Time
Job Description



High School Diploma or equivalent certificate required.


Three (3) years of experience processing HR data or working in an Human Resources department.





Associate's Degree in Business Administration or related field preferred.





Medical Group:

Satisfactorily complete the medical examination for this position, if required.  The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.


The Human Resources Shared Services Specialist (HRSS) is responsible for daily processing of all HCM self service transactions and other ad hoc requests for position and job-related changes as well as assisting customers with questions and issues via calls, emails, and in person.


Review, analyze, and process all manager self service transactions (position and job data) and employee self service personal data changes, applying HR policies, Collective Bargaining Agreements (CBA) and system rules to ensure data accuracy, quality, and supporting documentation when required.

Complete non-self service position and job changes (e.g. immediate terminations, re-organizations, labor workforce picks), resolve any errors, and escalate to the HRSS Supervisor when transactions cannot be processed as expected.

Respond to inquiries via email and phone regarding transaction processing status, and other related questions.

Provide technical assistance to internal and external customers.

Seek feedback, continuously learning and take advantage of opportunities to improve knowledge, skill, and experience.

Provide guidance regarding usage of self service system capabilities.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report


Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists.  Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment.  It is not intended to replace the official job description.  Job descriptions are available upon confirmation of an interview.