Support Engineer

Herndon, VA
Jul 12, 2018
Jul 16, 2018
Full Time
DESCRIPTION Do you want to help the US Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloudcomputing technologies? Are you ready to join an environment where curious, innovative, and creative engineers are allowed to flourish? Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. In 2016 AWS launched more than 1,000 new services and innovative features! We maintain this rapid pace of innovation by treating each team like its own startup inside AWS, directly accountable for their customers satisfaction, service innovations, ambitious growth, and meeting revenue goals. We need ingenious engineers to join our Elite team to implement, operate, and build some of the largest and most complex distributed systems in the world The Enterprise Applications Team is hiring for an opportunity to work with enterprise level services. These are large, customer facing , mission critical services that our customers depend on. Here is a chance to work with some of the brightest engineers and technical leaders, while breaking new ground in the US Intelligence Community by delivering agile software services and infrastructure. What will I do? Run and maintain a 24x7 Internet-oriented production environment, across multiple data centers, involving hundreds of machines Participate in all phases of the development of a large distributed system; providing hardware, manageability, operability and performance perspectives on all aspects of the system Invent bold and radical new approaches to automate maintenance tasks, reporting systems, system health, performance monitoring tools, and software management tools Delve into a customer issue, or investigate why a metric is trending the wrong way, turning customers into raving fans. Configure new machines and perform various system maintenance tasks Design and execute production acceptance tests and new hardware evaluations including producing, maintaining, and evolving capacity plans for various components, refining hardware requirements and selected designs, balancing raw up-front dollar cost with operability and TCO BASIC QUALIFICATIONS 8+ years hands on support engineering or system admin experience on Linux or Unix systems Experience writing and editing scripts in languages such as Bash, Python, C, C++, Java or Ruby Bachelors degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance with polygraph. PREFERRED QUALIFICATIONS Strong ownership, urgency, and drive to launch and operate services Experience with a modern programming language such as C, C++, or Java Experience operating large scale systems A solid grasp of networking fundamentals, preferably including hands-on experience with load balancers, troubleshooting network related issues Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex distributed systems MVP221982 Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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