Clerical Support Associate - Charlottesville
Job Description: Arranges for the efficient and accurate registration of all patients to include positive patient identification. Obtains required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities. Responsible for accurate information collection, and providing exemplary customer service. Conducts patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information. Accurately enters all information in the ADT system, completing all necessary forms (i.e. Medicare Questionnaire). Obtains patient consent signatures. Reviews physician orders for completeness and accuracy. Prints patient identification documents, including bracelet, face-sheets, and patient labels. Scans all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system. During the registration process, verifies insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system. Informs and collects the patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts.