Member Services Representative

Location
Falls Church, Virginia
Posted
Jul 11, 2018
Closes
Aug 15, 2018
Ref
AD218088
Function
Customer Service
Hours
Contract

Job Summary/Company: 

Are you passionate about customer service? Do you have at least 2 years of recent banking experience as a teller or in customer or memeber services? This could be the long-term fit for you! Sparks Group has partnered with a company in the banking/financial industry that is seeking a Member Services Representative. Apply now or call 703-821-1911! 

Responsibilities: 

  • Answer calls and provide exceptional customer service by answering and directing questions from Spanish-speaking members and potential new customers.
  • Listen to customer requests to understand issues and best resolve problems.
  • Operate multi-line telephone system and transfer to appropriate party or department within the organization.
  • Maintain knowledge of programs and technology offered by the credit union.

Qualifications/Background profile: 

  • At least 2 years of recent banking experience is required as a teller, call center rep or customer service agent
  • Previous customer service, call center and/or cross-selling experience preferred
  • HS diploma or equivalent plus minimum work experience required

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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