Membership Manager

Sterling, Virginia
Salary is commensurate with experience & qualifications. Benefits include healthcare, vision, & 401K
Jul 11, 2018
Aug 15, 2018
Full Time

The International Cemetery, Cremation and Funeral Association (ICCFA) is seeking a Membership Manager to oversee the recruitment of new members as well as fostering relationships with existing members. The Membership Manager should be able to clearly communicate and sell the value of membership with ICCFA to potential, new and current members.

Specific Duties:

  • Process new members with onboarding cycle
  • Plan and execute renewal billing with the Membership Invoicing Coordinator
  • Manage and track member data, solicitation data and dues revenue reports
  • Maintain relationships with prospective and current members
  • Collaborate across departments to promote membership
  • Analyze member data and industry trends to forecast membership increases/decreases and to refine membership benefits
  • Follow up with lapsed and dropped members via surveys and phone calls
  • Maintain and develop membership benefits contracts
  • Cultivate relationships with state and international associations
  • Research and plan attendance of industry-related meetings
  • Coordinate the shipment of promotional items to industry meetings
  • Travel to industry meetings
  • Act as staff liaison for membership and certification committees


  • Bachelor’s degree in business administration or marketing or comparable work experience
  • 5+ years of professional experience in an association role
  • Excellent writing, telephone and in-person skills Excellent verbal and written communications skills
  • Excellent proofing skills
  • Sense of humor, ability to work well under pressure and ability to think outside the box needed
  • Self-motivated and able to thrive in a results-driven environment
  • Some travel required (20-30%)
  • Proficiency using Microsoft Office products such as Word, Excel and Access
  • Strong organizational skills
  • Must be a team player
  • Knowledge of Avectra/Abila or other association management system (AMS) a plus
  • Managerial experience a plus

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