Flex Operator

Location
Washington DC
Salary
competitive
Posted
Jul 11, 2018
Closes
Aug 19, 2018
Industry
Nonprofit
Hours
Full Time

The Kennedy Center is looking for fill part-time customer sales positions in the Instant Charge department. We are looking to fill the positions with friendly and positive customer service abilities, ability to multi-task, and great speed of service. We are looking for candidates that wish to work well in a dynamic environment. Looking to fill the position will a person who has flexible schedule and excellent interpersonal skills.

Duties and Responsibilities:

80% The position will consist of handling customer sales transactions. Managing large amounts of inbound calls in a timely manner. Communicating effectively with customers and coworkers. Source new sales through inbound calls. Sales operators maintain a patient demeanor that shines through the call.

20% Flex operators will also be able to work in our Information office which consists of giving customers general information on all events held at the Kennedy Center.

Education/Experience:

  • High school degree, general education degree or equivalent

  • Know of customer service principles and practices

Minimum Skills and/or Knowledge Required:

  • Strong phone contact handling skills and active listening

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • Problem analysis and problem-solving

  • Customer service orientation

  • Communication skills both verbal and written

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.

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