Customer Service Associate

Bass Pro Shops
Ashland, VA
Jul 05, 2018
Jul 16, 2018
Customer Service
Full Time
**Position Summary:** Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. **Position Responsibilities:** 1) Secure all firearms brought into the store with trigger locks 2) Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges 3) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers 4) Greet all customers as they enter the store in a friendly and outgoing manner 5) Handle customer's merchandise returns; complete refund / exchange paperwork 6) Sort returns by category and return to proper area 7) Sell appropriate Hunting and Fishing Licenses 8) Handle and administer all incentive and reward programs 9) Remains product knowledgeable 10) Aware of advertised sales 11) Keeps work area clean, neat and well stocked with supplies 12) Follows all Company Policies and Procedures **Education and/or Experience** High School education or equivalent experience **Mathematical Skills / Reasoning Ability** Ability to calculate figures such as discounts and make change to customers **Communication Skills** Ability to communicate in a friendly and professional manner to our customers and other associates **Physical requirements** Able to lift up to 50 pounds Able to stand for extended periods **Other Knowledge, Skills and Abilities** Ability to establish and maintain effective working relationships with Management, coworkers and customers. Ability to operate computerized Point of Sale register system **Other duties, assignments and responsibilities as needed.** Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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