Arlington, Virginia
Jul 06, 2018
Jul 20, 2018
Full Time
Job Title: ADMINISTRATIVE TECHNICIAN I Closing Date/Time: Thu. 07/19/18 11:59 PM Eastern Time Salary: $39,020.80 - $59,633.60 Annually
Job Type: Full-Time Location: 2100 Washington Blvd., Arlington, (Sequoia Plaza) *ART Bus Accessible*, Virginia       NOTE: This is a re-opening to expand the pool of qualified candidates. If you have already applied for this position, there is no need to re-apply unless you wish to update your application.

The Department of Human Services (DHS), is seeking an Administrative Technician to perform a wide variety of services in the Customer Service Center (CSC) of the Economic Independence Division (EID). This employee will embrace the use of multiple technology applications used for an array of technical and administrative duties in support of the EID and Child and Family Services Division (CFSD). The CSC serves as the "no wrong door" point of entry for culturally diverse clients and consumers seeking information, applications and referrals to DHS and community human service programs.

Specific duties for the DHS vacancy may include:
  • Providing client/customer intake reception at four entry points within two Divisions;
  • Responding to a high volume of calls in a call center environment which disseminates information on a variety of human services programs;
  • Assisting in conducting triage to identify emergency needs;
  • Researching and providing information requested from staff and clients;
  • Providing registration and referrals for a variety of human services programs;
  • Processing human services applications via local and state databases; and
  • Providing administrative support for EID and CFSD to include creating documents,  assembling materials for mailings, compiling, scanning, and indexing intake documents, closing case files and distributing mail using MS Office Suite.
The successful candidate will be adept with using various computer software systems, have excellent oral and telephone communication skills, and flexibility, sensitivity, and the ability to remain professional and calm in a high volume, fast-paced customer service environment.

Duties or examples of those performed in a variety of assignments throughout the County may include:
  • Customer service: Providing front line customer service by answering questions delivered in person or by telephone, researching information to respond to internal or external customer inquiries, and responding to customer requests proactively in a timely manner,
  • Problem resolution: providing problem resolution and routing customer complaints appropriately;
  • Inventory and office supplies: Maintaining office supply stock by tracking and ordering new supplies when needed;
  • Vehicle, parking and security support: Tracking vehicle reservations, parking hang tags, security access cards, and fob keys, and generating reports on usage when needed; and
  • Preparing documents: Preparing and proofreading technical reports, flyers, documents, and correspondence for accuracy and completeness; preparing staff meeting minutes.
  • Researching and compiling data: Gathering information to solve problems or to support implementing best practices;
  • Scheduling: Managing appointment calendars photocopying, handling/delivering mail, and delivering faxes; Scheduling and coordinating meetings, events and programs, setting up conference rooms, and
  • Communicating program information: Communicating with and conveying complex and detailed program-specific information to department leadership and executive-level positions to inform their decision making;
  • Tracking: tracking information and data, and generating and interpreting reports; Coordinating the logistics and expenses of approved trainings and associated travel for the Department, including processing reimbursement paperwork through Oracle and iExpense, and preparing advances for per diem.
  • Budgeting, Purchasing and Cash Collection: Monitoring budget expenditures, creating purchase orders, researching and processing invoices, and collecting cash for services rendered; and
  • Payroll: processing payroll by approving timesheets, and researching pay changes for transfers and promotion.

 Selection Criteria: Minimum: High school diploma or equivalent, plus progressively responsible experience providing administrative support which includes customer service.

Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis: two (2) years = six (6) months of experience. Education may not substitute for more than one year of experience.

Desirable: Preference may be given to candidates with experience in one or more of the following:
  • One year or more providing customer service in a high volume call center environment;
  • Utilizing multiple technology sources and databases to enter and update data as part of an interview process;
  • Using Microsoft Word and Excel to produce correspondence, spreadsheets and other confidential documents; and/or
  • Providing information regarding human services programs.
Bilingual: Some positions may require bilingual language abilities in Spanish and English.
 Special Requirements: A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. Additionally, you will be required to complete a State of Virginia Central Registry Check.

Some positions will require travel around Arlington County for various meetings and field inspections. Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence.

This position does not require Spanish proficiency. However, an assessment of oral Spanish proficiency will be required before a candidate can be appointed to bilingual positions. The incumbents in bilingual positions will receive the language pay premium on all hours worked and on paid leave hours.

For positions within Public Safety: Successful pre-employment polygraph examination and Police background investigation are conditions of employment. These require a questionnaire (to be completed prior to the polygraph appointment), which is available on the Police Department website, under employment forms. A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. In addition, employees in the Police Department must take and pass the state mandated Virginia Criminal Information Network (VCIN) certification and written examination within six months of hire.
Please indicate for which positions you want to be considered as Vacancies may be temporary, part time or full time.
 Additional Information: Work hours are 8:00 am to 5:00 pm Monday through Friday. For this position, shift work is required once per week, those hours are 9:30 am to 6:30 pm.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Please note this recruitment may be used to fill multiple vacancies across the County.

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