Tier 2 Support Technician, Information Systems Technology - Georgetown University Law Center

Washington D.C.
Jul 03, 2018
Nov 09, 2018
Education, Law
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Tier 2 Support Technician, Information Systems Technology - Georgetown University Law Center

Tradition. Innovation. A superb faculty, hundreds of course offerings — and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Tier 2 Support Technician works in a team environment to provide quality customer service and support for information technology.  S/he supports the maintenance of computer labs, audio-visual classrooms, and video conference systems. Reporting to the Director of Client Services, with tactical guidance and direction from the Team Lead Tier 2, the Support Technician has duties that include but are not limited to:

Technology Support

  • Installs, maintains, and upgrades hardware, peripherals, and software.
  • Assists with classroom support, including troubleshooting and resolving problems.
  • Helps set up video conference sessions.
  • Provides video capture support as needed.


  • Responds to service desk ticketing system.
  • Documents activity and solutions with our help desk and knowledge base
  • Enhances the general IT knowledge base.


  • Bachelor's degree
  • Detail orientation, a commitment to customer service, and a proven ability to develop, document, and implement a stable Windows desktop environment.
  • Strong background in information technology with experience providing desktop and application support, and the ability to learn and adapt to new technologies
  • Ability to manage multiple priorities with minimum supervision
  • Customer service orientation and excellent verbal and written communications skills
  • Ability to work collaboratively and to contribute positively to a team environment
  • Demonstrated proficiency with MS Active Directory, Windows 7/10, and Office
  • General skills with SharePoint, Active Directory and Office 365
  • Ability to work successfully and contribute positively to the team environment.
  • CompTIA A+ and CompTIA Network+ Certifications
  • Helpdesk experience including the use of a ticketing system - preferably Blackboard.
  • Knowledge of Microsoft Office Products, ITIL Methodology, and SharePoint
  • General knowledge of MS Active Directory, current versions of Windows, and Office365
  • Preference for previous employment in an academic environment
  • Availability and willingness to work adjusted hours or after hours on weekends, holidays, and during exam periods as needed

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.