Business Analyst III

$67,306.72 - $112,177.31 yr
Jul 02, 2018
Jul 23, 2018
Analyst, Business
Full Time
The Department of Public Works and Environmental Services, a nationally accredited agency committed to building and maintaining safe, reliable infrastructure that improves public health and provides a high quality of life for residents, is seeking an experienced and innovative business analyst to lead IT initiatives and program management governance across the department's Capital Facilities business area. The successful candidate will serve as the following:
  • As the service delivery manager for the Capital Project Management Information System (CPMIS) ensure application meets business demands by maintaining end-to-end application knowledge, building and managing SaaS provider, DIT and business user relationships, coordinating problem incident resolution and change management processes, establishing and implementing system standards, and looking for continuous improvement to optimize business process workflows and IT operations.
  • Provide CPMIS system administration to support end users, conduct training, maintain and re-engineer business processes, and produce monthly service level metrics to oversee service provider performance.
  • Provide project management leadership for major and minor system enhancements and maintenance activities
  • Identify and evaluate emerging Capital Facilities IT needs to establish and sustain enterprise project/portfolio management controls on IT initiatives to improve holistic planning, technical solution quality, integration architecture, and implementation coordination
  • Drive business requirement definition and validation, and business process analysis to develop functional and non-functional system specifications.
  • Conduct solution research and analysis to formulate well supported technical solution proposals and business cases.
Illustrative Duties
  • Serves as lead software system administrator for interdepartmental or County-wide automated system;
  • Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
  • Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
  • Identifies and tests system enhancements;
  • Defines and maintains system administration documentation;
  • Organize and direct system user groups;
  • Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
  • Provides assistance to system users;
  • Develops conceptual approaches to satisfy user requirements;
  • Oversees user acceptance testing;
  • Evaluates new technology for applicability and enhanced effectiveness;
  • Develops strategic plans to ensure solutions comply with established standards;
  • Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
  • Establishes priorities and timetables for system-related projects;
  • May supervise other employees on a recurring or project basis;
  • Generates reports to meet special agency needs;
  • Acts as intermediary between users and technical staff to resolve problems;
  • Participates in developing user training manual;
  • Provides training to users;
  • Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology;
  • Develops and provides technical briefings for staff on new services and system components;
  • Provides technical support and training to users of installed software;
  • Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
  • Stays abreast of technology changes;
  • Provides assistance to other staff as needed;
  • Serves on committees and task forces and undertakes special projects as assigned.
Required Knowledge Skills and Abilities
  • Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
  • Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
  • Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
  • Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
  • Knowledge of effective project management methods, practices and techniques;
  • Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
  • Ability to analyze and evaluate administrative processes and procedures for automation purposes;
  • Ability to conduct research into new information technology;
  • Ability to train employees in the use of hardware and software;
  • Ability to prepare user manuals;
  • Ability to translate technical terminology into terms understandable to management and employees;
  • Ability to establish and maintain effective business relationships.
Any combination of education, experience and training equivalent to possession of a bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

  • Graduate/post graduate degree in computer science, information systems development or related field.
  • Demonstrated ability to discover and assess customer needs, creatively approach and architect solutions, decide and influence appropriate course of action.
  • Ability to understand and communicate the lifecycle of technologies and applications to translate into business strategies for client organizations.
  • Experience with and knowledge of IT outsourcing activities in a managed services environment.
  • Experience in business systems and process planning and evaluation.
  • Demonstrated success leading complex system initiatives/transformations.
  • Proven knowledge of ITIL v3 Framework, and effective project management methods, practices and techniques.
  • PMP certified.
  • Strong verbal and written communication skills with the ability to articulate technical ideas in easy to understand business terms.
  • Local government experience, including supporting capital project management activities.
Ability to input, access, and retrieve information from a computer. Job is generally sedentary. Ability to use keyboard-driven equipment. All duties performed with or without reasonable accommodations.

Panel interview and may include exercise.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 711. EEO/AA/TTY.

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