Patient Advocate, Full Time Days

Norfolk, VA
Jun 19, 2018
Jul 27, 2018
Full Time
Job Description: Sentara Norfolk General Hospital is currently recruiting for a qualified Patient Advocate. This is a Full Time Day Shift position.

Sentara Norfolk General Hospital is the region's first Magnet Hospital. It is a 525-bed medical center, and home to the area's only Level I Trauma Center, Burn Trauma Unit and Nationally Ranked Heart Program. In addition to a first rate heart program, the hospital is home to Nightingale Regional Air Ambulance and several dedicated facilities and specialized services. Sentara Norfolk General also serves as the primary teaching hospital for undergraduate and graduate education for the adjacent Eastern Virginia Medical School.

Click here to learn more about Sentara Norfolk General Hospital!

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.

Education Level
Bachelor's Level Degree

Required: Customer Service - 2 years

Preferred: Mediation - 2 years, Patient Advocacy - 2 years

None, unless noted in the “Other” section below

Required: Microsoft Office

Preferred: None, unless noted in the “Other” section below

Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

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