Sr. Patient Account Rep- Call Center

Chesapeake, VA
Jun 28, 2018
Jul 27, 2018
Customer Service
Full Time
Job Description: Sentara Healthcare is seeking an Customer Service focused professional to work as a SR Patient Account Representative in a call center setting located at our Battlefield Corporate Center in Chesapeake, VA. The ideal candidate will be flexible with a strong attendance record and have experience with collecting patient cash, follow-up, problem-solving and research. Extensive training and learning will be provided for this customer-focused and goals-driven position. Hours are: Monday-Thursday 8am-5pm; Friday 8:00am-4:30pm.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Keyword: Billing, Call Center

Coordinates and maintains primary and secondary insurance claim processing for high dollar claims. Follows-up with insurance companies, field patient inquiries, and manage accounts receivables to ensure that all claims are processed and paid in a timely manner. Responsible for assisting Patient Account Rep's with training and maintaining workflow.

Education Level
High School Grad or Equivalent

Required: Billing - 2 years, Medical Terminology - 2 years

Preferred: None, unless noted in the “Other” section below

None, unless noted in the “Other” section below

Required: Communication, Complex Problem Solving, Mathematics, Reading Comprehension, Service Orientation

Preferred: None, unless noted in the “Other” section below

Cert Professional Coder preferred. Knowledge of CPT and ICD coding preferred. Account Reps for Pharmacy departments are required to be certified Pharmacy Technicians at time of hire and to maintain licensure