Program Coordinator, Center for Multicultural Equity & Access - Division of Student Affairs

Washington D.C.
Jun 28, 2018
Aug 28, 2018
Program Manager
Full Time
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Program Coordinator, Center for Multicultural Equity & Access - Division of Student Affairs

The Center for Multicultural Equity & Access (CMEA) enhances the education of students historically denied access to Georgetown University because of their race or ethnicity. To that end, we provide academic support, multicultural programming, and diversity education as we work to create a community committed to education of the whole person and care for others. We challenge the University to fulfill its commitment to justice for the common good.

The Program Coordinator supports the planning and implementation of programs that support the access and retention of students who have been historically denied access to higher education. S/he manages all marketing, technology, and communication efforts that target a diverse population of college students identified as first-generation, high financial need, and/or students of color, as well as alumni and campus partners. Reporting to CMEA's Assistant Director, the Program Coordinator has duties that include but are not limited to:

Multicultural Programming

  • Develops, manages, resources, and assesses programs and activities focusing on outcomes related to identity engagement, leadership, and education.
  • Plans CMEA's university-wide programs, including Pangaea, Black House Happy Hour, Alumni Reunion Weekend Multicultural Reception, Multicultural Graduation Ceremonies, Heritage Month celebrations, and other collaborative special events as assigned.
  • Selects, trains, and advises the multicultural ceremony student committee and co-chair(s).
  • Plans and implements the CMEA's year-round campus-wide events in collaboration with other Center staff, such as Community Scholars, YLEAD, LEAD, Black House, Casa Latina, Commitment to Diversity Awards/Diaspora, and Kids2College.
  • Collaborates with key stakeholders across the University, such as Advancement, academic departments, Admissions, Financial Aid, Protection of Minors, and Alumni Relations.
  • Serves on special committees including annual diversity/heritage celebrations.

Communications and Technology Management

  • Develops and implements a marketing and communication strategic plan that raises the visibility of the diversity offices, including the creation of CMEA's Annual Report.
  • Maintains consistent messaging for the Center across social media, as well as program publicity.
  • Coordinates publicity and communication to students, faculty, staff, alumni and other constituencies.
  • Advises student organizations on all branding, marketing, and communication efforts.
  • Provides guidance on CMEA's web presence including updating web pages, creating html emails, creating landing pages, updating and resizing both online and print advertisements, and gathering analytics reports.
  • Communicates and provides technical support for University's Bias Reporting System, and provides data analytics to bias reporting team.
  • Manages all social media platforms - such as Facebook, Twitter, and LinkedIn - to cover a broad range of issue and programmatic areas.
  • Conducts ongoing analysis of online documents and update as needed.
  • Coordinates technical and communications efforts with CMEA Staff regarding program areas and other student affairs departments.

Advising and Student Support

  • Advises students on how to successfully navigate the university by connecting them with appropriate campus and community resources.
  • Serves as advisor to Hoya Saxa Weekend and Multicultural Graduation Ceremonies committees and other various interest groups.
  • Trains student leaders on best practices to maximize outcomes.
  • Provides training to students on space reservations, financial accounting, posting procedures.
  • Staffs and supervises late-night and weekend student activities.

Diversity Recruitment

  • Collaborates with faculty, staff, students and community members to promote the Center as a hub for promoting diversity, inclusion, cross cultural understanding and networking.
  • Selects, trains, and advises the student committee and co-chair(s).
  • Manages all aspects of the University's Hoya Saxa Weekend in collaboration with the Office of Undergraduate Admissions and GAAP including activities, student training, travel, and other logistics.
  • Assesses and presents recruitment strategies and initiatives data to Division of Student Affairs and the university community at large.

Center Administration and Operations

  • Selects, trains, supervises and evaluate CMEA interns and integrate graduate students.
  • Coordinates onboarding of all staff, graduate students, student staff, and volunteers.
  • Designs training and leads professional development opportunities.
  • Interfaces with other faculty and staff across the university in establishing partnerships with CMEA.
  • Serves as the administrative manager of the Center and its student support services (e.g., managing book library, and coordinating printing services).

Best Practices, Data, and Assessment Management

  • Assesses CMEA program and services.
  • Develops initiatives for the systematic and continuous improvement of department practices in the areas of data tracking.
  • Coordinates departmental efforts to track student engagement with CMEA.
  • Maintains an up-to-date understanding of national best practices and literature on college student engagement, student inclusivity and belonging, and community well-being and retention.
  • Tracks office and service usage data and works closely with team to collect and publish data.
  • Provides technical expertise in analyzing and publishing data for creation of Annual Report and other documents.


  • Bachelor's degree
  • 2 to 4 years of experience (inclusive of graduate experience)
  • Demonstrated experience working with underrepresented college students (e.g., first-generation college students, students of color, low-income students) in advising and program implementation
  • Experience in event planning, programming and promotion with and for students in higher education environment
  • Exceptional planning, management and organizational skills
  • Excellent marketing and communication skills, both verbal and written.
  • Experience with Adobe Suite
  • Ability to integrate various contents for web delivery
  • Highly skilled in use of social media
  • Ability to facilitate professional presentations and workshops
  • Commitment to the confidentiality of student data and records

Preferred qualifications

  • Experience with HTML and HTML editing software (such as Drupel)
  • Knowledge and skills in student development and diversity, equity, and inclusion theories and practices
  • High degree of motivation and professionalism, dedication to a high level of service when working with diverse constituencies both on and off campus, and pride in managing the details of event planning
  • Proficiency in prioritization and handling multiple responsibilities.
  • Familiarity with diverse communities (e.g., racial, ethnic, first generation college) and diversity-related program design
  • Experience in student advising
  • Experience with internal and external stakeholders on diversity initiatives
  • Experience with outcomes and assessment analysis
  • Experience in planning workshops and facilitation skills
  • Event management skills

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EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

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