Student Systems Support Specialist - Office of the University Registrar

Washington D.C.
Jun 27, 2018
Nov 29, 2018
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Student Systems Support Specialist - Office of the University Registrar

Georgetown's Office of the University Registrar (OUR) is dedicated primarily to the service of faculty and students through scheduling, registration, record keeping and reporting as well as assisting the deans and other administrative offices in their service. It seeks to demonstrate through action a commitment to building a sense of community.

The Student Systems Support Specialist provides support to the daily administration of the systems team and registrar, as well as all student data reporting. S/he participates in strategic planning and the direction of technology implementation. Reporting to the Deputy University Registrar, the Student Systems Support Specialist has duties that include but are not limited to:

  • Supports the systems team with the testing and deployment of various applications and other enterprise level solutions.
  • Assists with the advanced troubleshooting of end-user support issues within the OUR office.
  • Develops end user training for various functional groups within OUR and other departments within Georgetown University.
  • Interact with external stakeholders and develop customized reports using Cognos.
  • Manages the ticketing system in Blackboard for OUR.
  • Assists with processing new user access for various student systems.
  • Provides systems support to various units within OUR.
  • Assists with updating the OUR website.
  • Participates in executing user acceptance testing for all OUR systems.
  • Develops written documentation (standard operating procedures) and end user instructions.
  • Assists with various system setups to support OUR operations.
  • As assigned, leads and provides functional guidance to lower level support employees.
  • Serves as first point of contact for OUR Blackboard ticketing system.


  • Bachelor's degree
  • Professional experience in higher education preferred
  • Thorough knowledge of FERPA regulations
  • Understanding of basic security structures within Banner
  • Familiarity with Microsoft and Google products
  • Ability to demonstrate IT project management experience and knowledge of common administration tools and utilities
  • Knowledge of Cognos (or other BI application)
  • Knowledge of student information systems (Banner preferred)
  • Strong verbal and written communication skills, and the ability to work with a diverse group of individuals within OUR and various colleges and departments within the university, and to maintain professional working relationships
  • A quick learner, self-driven, a can-do attitude, and the ability to work under general guidance/supervision
  • Ability to learn the university policies and procedures
  • High level of administrative and critical thinking skills
  • Ability to handle sensitive situations
  • Preference for experience with ticketing systems

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Similar jobs