Assistant Director for Counseling - Office of Student Financial Services

Washington D.C.
Jun 25, 2018
Sep 17, 2018
Executive, Director
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Assistant Director for Counseling - Office of Student Financial Services

Georgetown's Office of Student Financial Services (OSFS) provides financial aid counseling to diverse student and parent populations and works closely with other University departments to ensure quality service is provided. Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling that is required for the administration of this aid.  

The Office of Student Financial Services is looking for a talented Assistant Director to join our team.

The Assistant Director for Counseling, reporting to the Associate Director, has duties that include but are not limited to:

  • Delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant, and work programs.
  • Conducts a preliminary review and processing of financial aid applications and maintains all financial aid records.
  • Supports established procedures to ensure compliance with applicable laws, regulations, and University policies.
  • Responds professionally and with the highest level of customer service to the various needs of each client.

The Assistant Director has the opportunity to:

  • Work in an exciting, fast-paced environment
  • Advance the office by assisting in the development of effective programs, policies, and procedures that impact students and parents as they navigate the financial aid process
  • Work with a talented and hard-working team
  • Collaborate with a number of key stakeholders throughout the university in departments such as Admissions, Billing and Payment Services, Registration, Student Affairs, Housing, Dining Services, Health Insurance and other relevant offices


  • Bachelor's degree
  • 2 years of part-time or full-time work experience with counseling, customer service, and/or administrative support
  • Experience with and knowledge of PC based administrative software
  • Excellent interpersonal and communication skills and collaborative approach
  • Ability to take initiative and use independent judgement

Preferred qualifications

  • Knowledge of federal, state, and/or institutional financial aid programs rules and regulations i
  • Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office
  • Detail orientation and the ability able to prioritize and efficiently manage multiple and work effectively under deadline pressures

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

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