The position has responsibility for directing the efforts of the Windows, Macintosh and imaging groups within the Platform, Data and Application Administrative unit with the Division of Information Technology. Responsibilities include oversight and administration of operational tasks for services within each technical discipline and service assurance for the platforms and system components within those environments.
Details of responsibility include but is not limited to hardware and Windows and Macintosh operating systems, cloud and hosted services (PaaS, IaaS), virtualization technologies, tools and utilities, monitoring, analysis, security and application tools. The position must continually anticipate the needs of the university’s administrative, academic and research communities evaluating emerging technologies and enhancing the existing infrastructure accordingly. The position is integral to the strategic planning and priority setting for the Division of Information Technology and the campus enterprise strategic initiatives. The manager oversees projects to successful completion, ensuring prompt customer service, staff management and staff skill development. The position includes responsibility for instituting the appropriate security controls, processes, and best practices to ensure compliance with State and University System audit requirements.
Bachelor’s degree from an accredited college or university in Information Systems, Computer Science or related field.
7+ years of increasing responsibility leading a highly technical staff in the development, support, and maintenance of enterprise-level computing systems.
KNOWLEDGE, SKILLS AND ABILITIES
Strong, working knowledge of operating systems (Windows, VMWare), Intel platform, client/server computing techniques and solutions, distributed systems management concepts, networking, security and all aspects of inter-computer communications.
Ability to manage technologies outside of core expertise.
Must be self-motivated, highly responsible, and service-oriented.
Must be efficient, focused, and require no direct supervision.
Must possess and exercise strong problem-solving skills.
Must work concurrently on multiple projects, adjust rapidly to occasional significant changes in priorities, and respond efficiently and effectively in emergencies.
Effective verbal and written communications skills are mandatory.
Must instruct, direct, assist, and share information freely and openly with both technical and non-technical personnel.
Ability to represent the University at meetings.
PREFERENCES: hands on experience with Citrix desktop virtualization technologies is a plus. Certification in operating system technologies desirable but not required.
Physical demands: On call 24×7×365. Occasional lifting and transporting of computer hardware; availability to work weekends and holidays when necessary.
Closing date: 07/20/2018